We are seeking a Patient Account Representative I to resolve issues associated with unpaid claims and self-pay accounts. If you are passionate about improving the patient experience through the revenue cycle process, you would be a great addition to our team.

Our dedicated operations teams work behind the scenes to bring our shared mission to life. Each department delivers their own set of strengths which empower our clinicians to focus on their expertise, and ultimately perform the meaningful work that we do.

What You'll Do: 

• Review third party payer receivables to ensure claims have been received and are in process with the appropriate payer.
• Compliant follow-up correspondence to third party payers and self paying patients regarding outstanding accounts receivables.
• Root cause analysis to reduce/prevent future non-payments.
• Compile and distribute denials to Patient Account Representative II for resolution.
• Perform daily, systematic reviews of work lists to ensure all accounts to be worked are completed.
• Utilize Government, Commercial, and regulatory guidelines for collection of outstanding accounts.
• Demonstrate excellent customer service through oral and written communication in providing assistance/expertise to patients, authorized guarantors, and other external and internal contacts.
• Practice HIPAA privacy standards and ensure compliance with patient health information privacy practices.
• Provide individual contribution to the overall team effort of achieving the department accounts receivable goals.
• Identify opportunities for system and process improvement and submit to management.
• Demonstrate proficient use of systems and execution of processes in all areas of responsibilities.
• Assist Patient Account Representative II and Revenue Cycle Supervisor with special projects and other duties as assigned, as necessary

Who You Are: 

• Have a High School Diploma.
• Have 1 year related work experience or college degree.
• Have working knowledge of physician and facility billing and follow-up including understanding of insurance rules and regulations
• Have knowledge of HIPAA standards.
• Have excellent communication skills to include oral and written comprehension and expression.
• Have basic knowledge of medical terminology and billing practices.
• Have extensive experience and knowledge of PC applications, including Microsoft Office and Excel.
• Have the ability to work independently and to carry out assignments to completion
• Have the ability to learn and adapt quickly and meet continuous timelines.
• Are detail-oriented, good organizational skills, and ability to be self-directed.
• Have flexibility to perform other tasks as needed in an active work environment with changing work needs.