As the Rank Rally Retail Operations Manager you will assist the Director of Retail in executing "The Difference" in regards to all retail operations, human resources and financials. You will implement procedural standards and expectations for the on-site retail operation as well as customer experience. The Retail Operations Manager will report directly Director of Retail to meet and exceed sales goals.

Job Responsibilities:

Work with Director of Retail, Store Manager & HR in the recruiting, training and development of retail team that exemplify best-in-class customer experience

Knowledge and ability to execute Rank and Rally Core Signatures

Strong experience in professional development and management of retail sales teams and the ability to shape customer experience through expert understanding of product in relation to excellence in execution: service, visual merchandising, building a sales & service focused culture. Responsible for enforcing store policies and procedures.

Excellent leadership, organizational, presentation, communication, and customer service skills with a high attention to detail and demonstrated creativity/resourcefulness in problem-solving

Facilitate the Customer Service Training & Loss Prevention Training programs with all associates prioritizing consistency in messaging.

Oversee the Physical Inventory process - quarterly counts and weekly cycle counts, the planning, taking and reconciliation of the physical inventory.

Maintain the integrity of the inventory and cash accountability by ensuring proper supervision and compliance with all internal controls

Thoroughly and accurately uses applicable R R/Levy systems (POS system, WFM scheduling and more) and executes required daily reporting in a timely manner

Oversee the receiving and distribution of merchandise. Ensure that the inventory will be received, ticketed and distributed to all locations and properly entered into the POS/Inventory Management system.

Develop and implement min/max levels with Director of Retail based on the sales history by location.

Direct team to plan and execute off-site events and festivals

Ensures that all security, safety and sanitation standards are achieved

Adequately schedules team members to meet operational needs and desired targets within the labor budget

Holds team accountable to daily responsibilities to deliver great guest service

Promotes a cooperative work climate, maximizing productivity and morale

Displays a positive attitude towards team members

Other:

3 years of experience working in retail or sales environments

Stamina to work 60 hours or more per week as needed

Must be able to work extended shifts of 10 hours or more as business dictates

Must be flexible with schedule and able to work different shifts (nights, weekends and applicable holidays)

Possible job hazards include, but are not limited to; slips, trips, falls, burns, cuts and strains

Must be able to reach, lift, stoop, bend and perform extensive standing and walking (including stairs) throughout shift