Job Summary

The Guest Experience Ambassador is responsible for establishing a warm, welcoming, and professional atmosphere for all clients, executives, and staff members at all times. Located on the reception floor and in all public areas, the GSA will be the first point of contact for visitors to the area, making them feel comfortable, directing them to their appointments and meetings, and assisting them during their visit.

RESPONSIBILITIES:
Provide high-level internal and external customer support.
Greet employees and visitors, welcome visitors with a smile while maintaining eye contact throughout the entire interaction.
Meet, greet, and escort all VIP guests.
Ensure guests are delighted and satisfied during arrival, throughout their stay, and during a fond farewell.
Ensure daily optimal workspace occupancy and assist in making day-of-space reservations using an online tool.
Assist with guest services and support, including directing guests to the appropriate resource, wayfinding, checking guest coats and luggage, etc.
Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants, and other points of interest.
Handle daily signage requirements for guest wayfinding.
Maintain the building visitor list by managing the access badge process for employees and visitors. Follow all security procedures and ensure visitors have visitor badges and name tags.
Maintain weekly and daily communication with the Experience Team to confirm all attendee counts, security access, and host contact information.
Operate telecommunication systems and manage incoming calls; relay any messages to the appropriate resource.
Prepare and maintain the lobby area daily, align all furniture to ensure a welcoming look.
Restock supplies daily throughout the reception and storage room areas.
Provide general travel support (arranging for transportation, providing directions, etc.).
Work closely with facilities, local technology, and other workplace departments to ensure a high-quality experience for all guests.
When brought to the attention of the Welcome Host, assist with filing facilities tickets as well as follow-up.
Carry out instructions for security, fire, health, and safety guidelines.
Communicate and interact effectively with any workplace position and showcase a willingness to provide backup support.
Provide general administrative support.
Interface with vendors (catering, AV, etc.) to provide seamless customer support.
Respond to inquiries and anticipate customer needs.
Communicate effectively with peers, displaying accuracy and attention to detail both in verbal and written communications.
Maintain a strong awareness of business activity and communicate all updates with your team members.
Conduct opening and closing walkthroughs when business requires.
Other duties as assigned.

Key Competencies
A genuine sense of hospitality, with a commitment to delivering a memorable experience in all aspects of the GSA role.
The ability to work under pressure, prioritize tasks, and juggle many jobs simultaneously, while constantly interacting with visitors in a public environment.
Excellent listening and oral communication skills.
Basic computer skills and knowledge of office technology/equipment.
Punctual, dependable, and dedicated to achieving operational excellence, down to the smallest of details.
Discreet, ethical, and committed to maintaining a high degree of confidentiality.
A consistently professional approach, with a mindset to take ownership and responsibility within and outside one’s job domain.

EDUCATION & EXPERIENCE:
Two to three years’ experience in a client service/reception position within a hospitality or corporate environment.