Position Summary: We are seeking a compassionate and skilled Nurse Liaison to join our dynamic team. As a Nurse Liaison, you will be responsible for delivering high-quality telephonic nursing care and support to patients and caregivers. You will serve as a vital link between patients and healthcare services, offering guidance, reassurance, and education on a wide range of health-related concerns. The Nurse Liaison will be responsible for supporting clinics by reconciling the send out lab results, making follow up phone calls as needed, and triaging / handling patient questions over the phone and electronically.

Hours: Monday - Friday (unless otherwise discussed with Director), 9am-6pm with a 1 hour lunch break

Location 5208 Tennyson Pkwy Suite #100, Plano, TX, 75024

Who we are looking for

• RN/LVN with at least 2 years of recent experience in Urgent Care, ER, or related background
• Comfortable working in an office setting and being in a telephonic role
• Will be updating patients on their lab results, diagnosis, and recommended treatment(s)
• Will help with questions and follow up with patients on their medication usage and overall well-being from the treatment
• Customer service mindset

Responsibilities:

• Assist with reconciling lab results from send-out tests by pulling information from the electronic health record (EHR), interpreting labs, calling patients, and making any necessary notes in the chart.
• Screen and triage calls; take messages and/or direct calls to the appropriate individual or department.
• Triaging will be done over the phone and via a live chat feature on the computer
• Answer medication questions.
• Answer follow-up questions pertaining to a patient’s visit.
• Send school/work notes, if needed.
• Other duties as assigned.

Required Qualifications:

• Minimum two (2) years of experience as an RN/LVN
• Must have recent experience triaging in an Urgent Care, ER, or Hospital setting
• Proficiency in using EHR systems and telehealth
• Commitment to providing patient-centered care and maintaining patient confidentiality
• Proficient with Microsoft office and telephone/electronic communication
• Current unencumbered nursing license

Benefits:

• Health
• Vision
• Dental
• Life
• PTO
• 4 Free Clinic visits/year

Special Skills and Knowledge

• Strong organizational and communication skills.
• Ability to be patient, possess compassion, and uphold patient confidentiality is a must.
• Attention to accuracy and detail.
• Self-motivated; ability to work independently.
• Must have a pleasant disposition and high tolerance level for diverse personalities.
• Ability to identify and resolve problems quickly and effectively.
• Excellent verbal communication skills, a good customer-service attitude, and professional demeanor are required.
• Must excel in interpersonal communications and interactions with staff, clients, and the community.
• Demonstrated ability to work cooperatively with physicians, management, all staff members, and patients.
• Ability to respond quickly, physically, and mentally when priorities and /or the patient’s condition changes.
• Must be able to work with and enter accurate information into such software as MS Word and Excel.

Physical/Mental Requirements for Position:

• Ability to communicate appropriately and effectively
• Ability to understand and resolve simple to complex problems
• Ability to understand simple to complex instructions
• Ability to sit for extended periods of time
• Ability to prioritize and handle multiple tasks
• Ability to function independently without constant supervision

Job Type: Full-time

Pay: From $25.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person