Overview

The Senior Practice Administrator-Hub Site is responsible for directing, supervising, and coordinating staff and activities at one of the two designated Hub practice sites in order to provide highly reliable, quality, cost-effective care for our patients. Our designated Hub Sites are the most complex and highest volume clinics within CommUnity Care Health Centers. The Senior Practice Administrator -Hub Site will work closely within the Site Triad and alongside physician, nursing, dental, and pharmacy teams, as well as with the Associate Director of Business Operations to assure that all financial, clinical, and quality goals, along with patient satisfaction goals, are achieved.

Responsibilities

Essential Duties (at least 5 that are non‐negotiable duties and are absolutely pertinent to successfully completing the job without accommodations):Operations Management:• Manage day-to-day operations of assigned hub site; ensure compliance with standards of clinical care; maintain accountability for quality, safety, service and operational excellence;• Bi-directionally communicate in a timely manner to senior leadership as well as cascade information to various stakeholders, hub site managers, and front-line leaders on a continuous basis on any given topic at any given time due to the volume of productivity, traffic, and complexity of the hub site.• Work closely with site triad leadership, operational leaders, nursing and clinical leaders as well as other physician providers and other clinical staff in a collaborative approach to excellence in service and clinical care, optimal outcomes, and efficient resource utilization;• Develop, lead, and utilize LEAN, Six Sigma and PCMH strategies, techniques and tools for process improvement and improve patient health care. Implement Quality and Care Model pilot projects as appropriate.• Develop and support processes designed to engage all staff in the pursuit of operational and service excellence; regularly review patient satisfaction data and analyze for opportunities; involve staff and physiciansin developing a plan for improvement when necessary; implement and maintain a weekly rounding process.• Monitor, analyze, and communicate all performance improvement and quality data; research best practice across ambulatory services and other organizations to continually improve the patient/family experience; proactively address performance and or quality issues including thorough review with Site Triad Leadership for resolution and or improvement.• Conduct site staff meetings, quarterly all CUC meetings, and participate in service line, quality sub-committees, and other meetings as needed.• Optimize capacity and customer service by analyzing and recommending changes in organizational systems, policies and procedures, and ensure patient satisfaction, clinic flow, quality and financial and site productivity are meeting targets.• Manage site activities related to federal and state funding sources and grants and ensure compliance with associated rules and regulations.• Collaborate with various internal and external partners, i.e., coordination of operations with Central Health, WIC, Sendero, CUC’s Central Pharmacy, CUC’s Retail Pharmacy among others while building relationships with those key stakeholders that are onsite rendering services.• Collaborate and communicate with vendor and facility management teams to ensure proper maintenance and certification of building equipment. • Oversight and management of screening and diagnostic imaging services with respect to all Radiology to ensure compliance with regulatory certifications and quality maintenance• Demonstrate a willingness to be an active participant in initiatives that have a fundamental impact on the organization.

Financial Management:• Monitor and analyze financial and budgetary performance including explanation and justification of actual vs. budget variance, oversee initiation of capital requests and new programs; review department charge master at least annually to capture additional revenue; develop and oversee contracts specific to areas of oversight.• Manage the operational and fiscal activities of the site to include staffing levels, budgets and financial and operating goals and plans and develops systems and procedures to improve the quality and efficiency of operations and meet productivity and qualitygoals.• Work in partnership with Revenue Cycle Managerto monitor efficiency and effectiveness of billing process and patient charges; coordinate with affiliate and partner organizations/providers as necessary.

Program Management:• Work with Operations Leadership Team to develop long-term strategic plan(s) for assigned service lines; with nursing and physician leadership, outline yearly goals for the hub site; participate in planning process for any program and service development for expansion, transition or decommission;• Prepare an annual evaluation of the service area and proactively identify opportunities to improve the hub site’s competitive position in the community; work with strategy and communications leadership on marketing and communication programs, as necessary.• Work with PI/PM team to design, implement and develop new programs, renovations and expansions related to thehub site.• Ensure all tasks provided and associated with patient care, patient administrative processes and related duties comply with all regulatory and accreditation standards including the Federal, State, Local, the Joint Commission, HRSA, CommUnityCare Standard Operating Procedures and Travis County Healthcare District Policies and Procedures.• Collaborate, support, and monitor medical sterilization and dental sterilization SOPs in accordance with Federal, State, local standards alongside nursing and medical leaders.• Collaborate, support, and monitor residency programs with key stakeholders to ensure educational program success and access for CUC patients.• Collaborate with community partners to expanded access and resources for CommUnityCare patients. 

Knowledge/Skills/Abilities• Communicate with others in a clear, understandable and professional manner on the phone and in person; and demonstrate the use of good written and verbal communication skills.• Effective project management skills, including the ability to plan, organize and schedule work in an efficient and productive manner, focusing on key priorities and meeting deadlines• Ability to interact with peers, executives, patient families and other vendors in a manner that represents CommUnityCare positively.• Ability to build and lead high-performing teams; must be able to provide clear and accurate direction and guidance.• Exhibit sound judgment in decision-making.• Ability to learn and apply new information, knowledge and experiences in a timely manner.• Ability to be flexible and adaptable to change.• Ability to work on multiple tasks and projects and to prioritize.• Effective organizational skills and attention to detail; effective follow-through, and commitment to excellence.

People Management/Department Management/Business Unit Management:• Responsible for building and leading a high-performing staff. Select and evaluate staff based on their ability to contribute to organization/division/ clinic goals;• Provide leadership, coaching, support, and training to staff. Responsible for staffing, performance management, professional development, recruitment and retention of staff.• In partnership with the Nursing Manager, position will provide support for providing coaching on management and people leadership practices of the clinical support team, and ensuring compliance with all people-related policies and procedures.• Hire and supervise staff in accordance with personnel policies and procedures including orientation and training, providing career development advice, establishing employee goals, conducting performance reviews, coaching, counseling and disciplining staff, and recommending terminations if needed.• Develop and maintain strong and favorable internal and external relationships, partnerships with Community Care Collaborative, co-workers, including clinical managers, clinical support staff, providers and business office staff and other partners.• Interact respectfully and collaboratively with patients and their families, striving to develop favorable relationships withfamilies.

Qualifications

MINIMUM EDUCATION: Bachelor’s Degree in Business, Health Administration or related field.

PREFERRED EDUCATION: Master’s Degree in Business, Health Administration or related field

MINIMUM EXPERIENCE:• Five (5) years of related experience with at least 3 years in a medical office, management/supervisory capacity.• Demonstrated experience and proficiency with tools, technology and systems typically found in a healthcare environment (i.e. Microsoft Office Suite, EMR systems, etc.).

PREFERRED EXPERIENCE:• Seven (7) years of experience in a primary care group practice or integrated care delivery system.• Knowledge of budget, billing, finance and managed care rules and regulations.• Previous experience working with a specialty clinic highly preferred• Membership in a professional organization such as Medical Group Management Association (MGMA) or American College of Healthcare Executives (ACHE) certification strongly preferred.