Summary

The Personal Banker position involves cultivating meaningful member connections through an engaging and consultative approach. Key responsibilities include sale of products and services to members including opening new accounts and fundamental lending and auto lending processes while delivering a personalized and high-quality member service experience. They are knowledgeable in all products and services offered by the credit union. They follow policies and procedures to actively prevent fraud, adhere to compliance standards and ensure accurate information is captured in applicable systems during all member interactions. 

Duties & Responsibilities

Duties and Responsibilities

• Build relationships with both current and prospective members through a consultative sales approach recommending the right credit union products and services to meet the members financial goals. Provides an engaging onboarding experience.
• Processes financial transactions, including deposits, withdrawals, loan payments, transfers, and cashier’s checks. Prove cash at the end of the day.
• Open deposit and loan products capturing needed information in application systems to track member data.
• Provide information and referrals to members seeking other services, including but not limited to wealth management, mortgage, insurance and other departments.
• Greet members enthusiastically and constantly look for ways to ‘surprise and delight’ them.
• Assisting members in using and adopting technology including online and mobile banking platforms.
• Listen to members seeking to understand needs through consultation, problem solving complex issues to resolution by focusing on a can-do approach.
• Understands and can identify potential member fraud situations and follow reporting processes as needed.
• Meets or exceeds individual sales and production goals on a consistent basis.
• Ensures compliance with all applicable laws, policies, and regulations.
• Promotes honest and open communication throughout the credit union.
• Other duties as assigned.

Requirements

Education and Experience Requirements:

• Bachelor’s degree or equivalent work experience
• Two or more years’ experience in a financial institution or retail sales position.

Required Knowledge, Skills and Abilities:

• Must be member focused and able to convey information in an enthusiastic and positive manner.
• Listen effectively and anticipate members perceived and unperceived needs.
• Strong sales and consulting skills.
• Demonstrated ability to cross sell products and services.
• Must possess superior problem-solving skills.
• Ability to work in a fast pace and team-oriented environment.
• Exceptional time management skills.
• Ability to maintain a high level of confidentiality.
• Organizational skills
• Attention to detail and accuracy in handling transactions and maintaining records.
• Ability to communicate effectively in writing and verbally.
• Knowledge of financial institution products and services
• Proficiency in math.
• Ability to understand all products and services and consult members on appropriate options that meet their financial goals.