Job Description

MAIN FUNCTION: A Receptionist with Community Wellness Partners is responsible for performing clerical tasks within an office setting to support daily operations as indicated below.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Answer all Calls in a timely manner
• Screen the calls and ensure you are transferring the caller to the appropriate extension.
• All visitors are Tested per CDC and DOH requirements (every three days or as indicated by infection control).
  • Please have the visitor complete the testing sheet
  • Perform the test handling all fluids and swabs with gloves.
  • Make sure the test result is entered onto the appropriate index cards.
  • Place all testing sheets into the proper folder or locked box (per campus).
• Employee Testing as Needed – As directed per DOH and Infection Control guidelines
• Report any and all positive testing to DON or Supervisor, Infection Control, Medical Records (Heidi and Karen), and Administrator.
• Paycheck Distribution-You may begin handing out paychecks per Human Recourses direction Thursdays at 4 pm on pay weeks.
• Ensure all visitors sign in and sign out on Kiosk
• Monitoring Security Systems in place as per campus.
• (Presbyterian) screen all visitors prior to buzzing them into the building. Designed to enhance security for staff and residents.
• (Lutheran) monitoring security cameras. Designed to enhance security for staff and residents.
• Report Any potential security breaches to proper personnel (example- visitors have codes to doors and stairways).
• Emergency Paging for all codes as needed.
• All overhead pages additionally as needed or Directed.
• Newspaper, Mail separation and forwarding (as per campus)
• Screening of Staff Employees, contractors, upon entrance.
• Collection of funds and disbursement of meal tickets for visitors and staff.
• Collection of funds as per facility sponsored activities and turn funds into responsible party.
• Present good customer service with a positive and friendly attitude.
• Additional tasks as assigned by your supervisor

OFFICE TASKS:

• Directs calls and takes messages appropriately in a professional manner.
• Performs clerical functions of the receptionist role and responsibility.
• Labels newspapers in the morning for the residents and departments and coordinates with the staff responsible to deliver resident mail daily.
• Coordinates with other departments as needed
• Answers questions and provides direction and assistance to visitors while following PHI/HIPAA guidelines.
• Assists with customer concerns/complaints and coordinates as needed with Administrative staff.

ADDITIONAL DUTIES:

• Completes in-services and attends meetings as required.
• Performs other related duties or miscellaneous duties as directed by supervisor/manager.

KNOWLEDGE, SKILLS, and ABILITIES:

Education: High School graduate

• Ability to establish effective communication skills (oral and written)
• Able to maintain confidential information.
• Must be able to relate to and work with ill, disabled, elderly, emotionally upset and at times angry people
• Must be able to speak and write the English language in an understandable manner.
• Must function independently and have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies.

PERSONAL REQUIREMENTS:

Appropriate attire as required by department dress code.

Must be able to work independently.

Complies with the code of conduct and proper badge identification.

PHYSICAL REQUIREMENTS:

Sits, stands, bends, lifts and moves intermittently during working hours.

Subject to frequent interruptions.

Must be able to move intermittently throughout the workday.

HIPAA COMPLIANCE:

Demonstrates knowledge of and adheres to Community Wellness Partners policies and HIPAA regulations governing the confidentiality and security of protected health information.

ACKNOWLEDGMENT:

I have read the above job description and fully understand the requirements set fourth therein. I hereby accept the position of Receptionist and agree to abide by the requirements set fourth and will perform all duties and responsibilities to the best of my ability.

Company Description

LutheranCare®, a Community Wellness Partner, is a multi-faceted organization providing a broad spectrum of health and wellness programs and services to older adults in need of compassion and care.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 403(b) Retirement
• Tuition Reimbursement
• Paid Holidays
• Paid Vacation
• Monthly Employee Retention Events