Director of IT

Are you interested in a position that will make a difference in your life and the lives of others? Community Teamwork is a private non-profit organization with over 500 employees dedicated to reducing barriers and creating opportunities for low income individuals and families.

At Community Teamwork our employees enjoy best-in-class benefits to support their physical, financial and emotional wellness.

We offer:

• Starting Salary $90,000
• Casual work environment
• 4 weeks of Paid Time Off
• Medical
• Dental
• Vision
• Paid Life Insurance
• Tuition reimbursement
• 11 paid holidays
• 1 Floating holiday
• Paid sick leave
• Career advancement and professional development
• 5% contribution to your 401K whether you participate on your own or not.
• Great co-workers and a great mission with an outstanding Community Action Agency

Under the direction of the Chief Technology Officer, the Director of IT coordinates and implements a multi-dimensional, secure, Information Technology program serving the CTI enterprise & subsidiaries.

Responsibilities include:

• Supervise and manage the IT Manager as well as staff when necessary.
• Manage vendor relationships.
• Monitor IT service contracts, compliance, and performance.
• Align technology procurements and supporting personnel to meet the specific needs of each CTI program and each subsidiary.
• Develop and maintain an information technology migration strategy that anticipates and forecasts technology solutions for the CTI enterprise and individual program requirements.
• Working with the CTO, develop and promote IT standards.
• Promote a continuous improvement mentality across the IT department.
• Leverage CTI’s technology investments to improve the success and competitiveness in grant support and donor solicitations.
• Monitor and measure the performance of IT services, hardware, and software platforms in supporting multiple CTI program goals.
• Supervise quality performance of voice/data performance of CTI’s wide area and local area networks consisting of wired and wireless connectivity, fiber optic, and VoIP.
• Working with the IT Security Analyst, maintain the performance and security of all CTI IT related systems and improve the current security awareness platforms.
• Responsible for managing and maintaining all devices attached to the CTI network or infrastructure (i.e. laptops, desktops, surveillance equipment, etc.)
• Maintain business continuity (BC) and disaster recovery (DR) support for CTI’s “mission critical” physical infrastructures and applications.
• Maintain current technological knowledge and actively investigate new and emerging State of the Art IT technologies.
• This position may need to work off hours (outside normal business M-F 8:30-5) to complete projects or work where appropriate to minimize the impact to the business.
• Perform special projects and other related duties as required; participate in consultative guidance to CTI program personnel on project specific applications and technologies.

Qualifications include:

Bachelor’s Degree in computer science or a related field with 5 years of demonstrated hands-on experience with back-end infrastructure and people management.

Proven track record as an IT Manager or IT Director with 4 years experience required.

IT certifications preferred (CompTIA IT Fundamentals, PMP, Management, etc.).

Strong working knowledge of supported Microsoft Operating Systems.

Infrastructure experience, VMWare, Citrix, Firewalls, Switches/Routers, SAN and SDWAN.

Ability to effectively communicate and consult with coworkers with varied levels of technical understanding across all roles with exposure to the Executive Team.

Experience with Office 365, Azure and other cloud-based IT solutions.

Ability to work both independently and cooperatively with MSP, internal employees, Internal IT Team, and support vendors.

Excellent project management skills in a distributed IT environment, with a proven track record of delivering projects on time and within budgetary guidelines.

Knowledge of Compliance regulations and MA 201 CMR 17, HIPAA.

Strong critical thinking and problem-solving skills.

Experience with outsourced VOIP phone systems and all facets of telecommunications.

Strong leadership and decision making along with ability to effectively supervise, motivate and develop staff.

Vendor Management, contract negotiations, billing, budgeting, purchasing.

Experience with access control and video surveillance systems.

Commitment to Diversity Equity and Inclusion

Community Teamwork is committed to an equitable, non-discriminatory, and anti-racist approach in all components of our organizational structure and operations, including the job application process. We recognize that people of underprivileged backgrounds and underrepresented identities often are not afforded equitable access to resources, opportunities, and professional development. We offer professional development, training, and tuition reimbursement opportunities to ensure that you and CTI are set up for success. We encourage you to apply if you see an opening that is exciting to you and include examples of your work that you feel demonstrate your qualifications. Please feel free to speak to all experiences, skills, and educational certifications that you feel are relevant. We look forward to reviewing your application.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Community Teamwork is a drug free work environment.

This is an exciting opportunity to become an integral member of an innovative team in an organization committed to excellence.