We are seeking a COACH Check Caller to provide information, referrals, counseling, and crisis intervention to individuals with developmental disabilities and their families who utilize the emergency hotline. A successful COACH Check Caller provides outreach and assurance to individuals and their families upon request.

POSITION RESPONSIBILITIES

Provide outreach and assurance to individuals and their families through information/referral, counseling, and advocacy.

Provides crisis intervention via telephone.

Administers lethality assessment when necessary and ensures health and safety.

Notifies Project C.O.A.C.H. Specialist and/or Intake and Intervention Coordinator of situations requiring program supervision or personal intervention.

Recognizes situations that require an incident report. Gathers facts for incident reporting and forwards to appropriate parties in a timely manner.

Assists callers in contacting after-hours emergency support.

Act as liaison between callers and support agencies.

Completes required documentation as necessary, including program case notes.