JOB DESCRIPTION

GENERAL DESCRIPTION OF DUTIES

Responsible for providing overall direction, leadership, supervision, and management of all operations for CRT’s Middlesex Multi-Service Center. Assigned programs/services include, but are not limited to, energy assistance, case management services, employment & training, special events, various client assistance funds/programs and the Volunteer Income Tax Assistance (VITA) Program. This position serves as the primary point of contact and liaison for program operations and routinely interacts with community stakeholders, including, non-profit agencies, CRT partners, and members of the community. 

SPECIFIC DUTIES AND RESPONSIBILITIES

ESSENTIAL JOB FUNCTIONS

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

• Responsible for the in-person, daily management, and supervision of operations for Middlesex Multi-Service Center. 
• Provides on-site direction & administrative oversight, ensuring the provision of efficient and streamlined services. 
• Addresses all supervisory responsibilities in a timely manner, including, but not limited to; submission of incident/accident reports, handling clients’ concerns, conducting formal employee performance reviews, approving employee timesheets, and providing regular updates and feedback to employees. 
• Provides direct client services and demonstrates ability to work with people of diverse backgrounds. 
• Supervises case management services offered in the Middletown office.
• Supervises the provision of Energy Assistance services in the Middletown office.
• Supervises the development of Individualized Service Plans for clients and captures essential customer data and records in the STEPS Case Management data base.
• Attends various community events to promote program services.
• Provides service interventions and makes internal and external referrals as appropriate. 
• Ensures all activities are documented accurately and are readily available for review. 
• Ensures all required funder reports are completed in the appropriate format and submitted by deadlines. 
• Completes regular, ongoing QA case file audits to ensure case manager compliance with agency standards. 
• Provides ongoing monitoring of program outcomes/deliverables.
• In collaboration with immediate supervisor and the Planning Department, designs new models of programming and assists with the submission of grant applications. 
• Responsible for assisting in the development of operating budgets, monitors monthly income statements, ensuring spending in accordance with contractual requirements and reporting concerns to immediate supervisor. 
• Develops and submits various reports to supervisor upon request. 
• Must have access to personal, reliable transportation, and maintain an active driver’s license. 

ADDITIONAL JOB FUNCTIONS

• Attends all internal and external agency meetings as directed by immediate supervisor. 
• Completes month quality assurance dashboard reports and submit by established deadlines. 
• Participates in various committees/workgroups as assigned. 
• Stays abreast of best practices and informs immediate supervisor of any changes in standards related to program operations. 
• Accurately tracks time spent on various activities and ensures time is recorded appropriately, including Time & Attendance and Personal Activity Reporting (PARS). 
• Perform all other duties as assigned.

MINIMUM TRAINING AND EXPERIENCE

Education: Bachelor’s degree in Human Services required, Masters Degree in related field preferred, education may be substituted with experience on a year by year basis. 

Minimum Years of Experience: Minimum of six (6) years’ experience working in human services or related field. A minimum of three (3) years managing human service program(s) operations required. 

Demonstrate skills: Written and verbal communication skills are required. Demonstrates the ability to work in collaboration with a variety of service providers.

Knowledge of: individuals from diverse ethnic and economic backgrounds required.

Driving Required: YES Agency Vehicle: NO Employee’s Own Vehicle: YES

Active Driver License in good standing required upon hire and throughout employment

ADA COMPLIANCE

Physical Ability: Tasks involve sedentary to light work, involving some reaching, handling, fingering and/or feeling of objects and materials. Tasks also involve the ability to exert physical effort, typically involving some combination of stooping, kneeling, crouching and crawling, and the lifting, carrying, pushing, and/or pulling of moderately heavy objects and materials (20-50 pounds); may occasionally involve heavier objects and materials (up to 100 pounds).

Sensory Requirements: Some tasks require the ability to perceive and discriminate colors or shades of colors. Some tasks require the ability to perceive and discriminate depths. Some tasks require visual perception and discrimination. Some tasks require oral communications ability.

Environmental Factors: Tasks are regularly performed with potential exposure to adverse environmental conditions, such as strong odors, fumes, dusts, wetness, humidity, machinery, and toxic/poisonous agents. This position requires interaction with members of the community and direct face to face interactions with individuals attending various community events.