Full time Epic Application Analyst needed to join our team.

• We have a lot of exciting projects on the horizon and can't wait to find an enthusiastic and motivated individual to join our team. If you have extensive knowledge, experience or certification in Epic Ambulatory, we'd love to talk.

Position Summary:

• The Epic Application Analyst will assist in the development, support and functionality of the roll out of Epic.
• Will be responsible for optimization of the system to include conduction training and creating training materials.
• Will serve as a resource to our ambulatory sites for ongoing support.
• Work directly with physicians and physician team members.
• Conduct analysis to determine best path for solving business problems/opportunities that may include process improvement, systems enhancement or user training.
• Provide support on additional add on software programs.
• Ensure the clinical partners are accurately heard by collaborating with various internal and external teams to include vendors.

Essential Functions:

• A thorough understanding of clinical day to day operations and ePHI access controls.
• Must possess excellent computer and analytical skills.
• Strong knowledge and experience working in functional setup, testing, deployment, training, and support of business and clinical applications.
• Strong knowledge of HIPAA and Hitech standards
• Performs customer service functions by answering phones and assisting users with support ticket resolution.
• Possesses excellent customer service; emphasis on strong verbal and written communication skills.
• Must exhibit professionalism and courtesy.
• Exceptional problem solving skills
• Ability to serve as a liaison with other departments and end users
• Understands department / function mission and applies this understanding to achieve project / engagement / proposal objectives.
• Exhibits working knowledge and understanding of information technology concepts and technologies.
• Possesses strong problem and issue resolution experience.
• Ability to be involved in multiple projects at the same time
• Good organization skills, and the ability to prioritize multiple activities and objectives in a rapidly changing environment, and deliver quality service.
• Very strong technical skills coupled with business intelligence and a deep understanding of customer's needs so that they can be transformed into application and operational requirements.
• Possesses the ability to maintain a high level of energy and creativity while working independently or as part of a team.
• Ability to articulate technical and user needs in a concise manner easily understood by all.
• Ability to comply with a mandatory on-call rotation schedule
• Effectively working and cooperating with supervisors, co-workers, and clients.
• Following the directions of supervisors.
• Refraining from causing or contributing to disruption in the workplace.
• Regular and reliable attendance.
• Performs other duties as assigned.

Functional Accountabilities:

• Performs customer service functions by answering customer questions and addressing any reporting inquiries or concerns.
• Prioritizes and plans work activities efficiently.
• Document all requests and resolutions within ticket tracking system.
• Always work as a team member within the entire company.
• Prioritize emergency requests and resolve or escalate quickly.
• Provide quality service while minimally impacting patient care.
• Ability to work independently to resolve customer issues.
• Deliver projects on-time and to specification with an appropriate level of quality.
• Understanding business process management and business requirements of the customers and translating them to specific software requirements.
• Making sure that the solution recommended is conducive to efficient workflows while within budget constraints.
• Documenting and analyzing the required information and data.
• Understanding the technical designs as well as the specifications.
• Evaluating the information gathered through workshops and surveys, business process description and task analysis.
• Acting as an interface between business units, technology teams and support teams
• Facilitating conversations with vendors and other outside sources
• Writing business requirements and transforming and testing data
• Working with vendors to resolve any problems or issues regarding requirements
• Managing carrier relationships and the intake of data on behalf of clients
• Evaluating the integrity of data based on industry norms or client specifications
• Assisting in the conversion of internal processes from manual to automated through coding and programming
• Provides business and software application-based guidance to implementation team members throughout the project / engagement / proposal life-cycle.
• May lead portions of small/medium sized projects or be responsible for subsystem implementation in a large project.
• Leads analysis, problem-solving, and evaluation activities on special application topics related to project / engagement / demonstrating software / proposal objectives.
• Display commitment to providing exceptional customer service and responding to user needs in a prompt, courteous manner.
• Proficient at specifying user requirements, interacting with technical, health care staff and vendors, and documenting user needs, outcomes, and procedures.
• Maintains a positive attitude and be willing to learn new skills.
• Acts as a project leader when necessary.
• Creates training materials when needed
• Demonstrates success in the techniques and communication skills needed to successfully support software installation and application support.
• Utilizes project management and other professional software tools.
• Provides end user training when needed
• Willingness to work after hours and on weekends as necessary for project implementations

• Epic Certification Ambulatory preferred
• Epic Certification Cadence preferred
• Experience in gathering client business requirements preferred
• Readiness to travel up to 20%
• Training in automated systems, Windows and web technology required
• EHR experience preferred
• Must have a license to drive

Required Physical Demands:

• Strength (Lift, Carry, Push, Pull): Low (Exerting 10 pounds of force occasionally) Standing/Walking: Occasionally; activity exists up to 1/3 of the time
• Keyboard/Dexterity: Constantly; activity exists 2/3 or more of the time.
• Talking (Must be able to effectively communicate verbally): Yes
• Seeing: Yes
• Hearing: Yes
• Color Acuity: No
• Driving: Yes