Description

SUMMARY: Under the general direction of the Director of Business Development (DBD) and the supervision of the Manager of Business Development, the Admissions Licensed Vocational Nurse serves as an advocate for patients during the preadmission process and continuing until the patient is discharged from the medical facility or on-boarded to services. This role includes explaining hospice and palliative care benefits and services to patients and their families, to include hospice philosophy and goals. The Admissions Licensed Vocational Nurse will also obtain medical information while participating in the admission process.

RESPONSIBILITIES:

1. Serves as liaison to nurses, patients and their families concerning hospice and palliative programs, and Medicare/Commercial payor sources.

2. Visits prospective patients/families as directed by DBD or Manager of Business Development to provide explanation of services, determine patient decisional capacity/selection of appropriate surrogate decision maker, provide information regarding hospice and palliative services, complete all intake documents and record contact summary in the clinical record.

3. Participate when appropriate in health care facility care conferences regarding specific patient consult requests.

4. Possesses a strong clinical knowledge of disease processes common to hospice care.

5. Educates eligible hospice patients and their families about the hospice philosophy, goals and services.

6. Coordinates the transition of patient from medical facility or home to hospice with the support from The Referral and Admission Center (TRAC).

7. Communicates daily with TRAC team and the Manager of Business Development.

8. Investigates and resolves patients/family and referral partner concerns regarding care, service and transfers. Follows up with any concerns with clear resolution or steps to reach resolution and documents steps taken towards resolution in writing and verbally to all parties involved. Follows appropriate regular and quality assessment and performance improvement processes and standards.

9. Responds to daily needs of local Liaisons, including facilitation of excellent communication channels between Community Liaisons and TRAC team.

10. Daily use of Electronic Medical Record (EMR) in order to chart communication notes after meeting with patients and/or family members.

11. Timely completion of administrative duties: expense reports, payroll entry, EMR reporting and other administrative tasks by required deadlines.

12. Adheres to the Community Hospice Compliance Program; maintains the privacy and confidentiality of all organizational and clinical information, protects the assets of Community Hospice, acts with ethics and integrity, reporting non-compliance, follows all federal, state and local laws and regulations, and accreditation and licensing requirements.

13. Attends monthly staff meetings when scheduled. Participates in educational programs for staff and attends all training for position that focuses on: history and philosophy of hospice care, methods of hospice and palliative reimbursement, the Federal Conditions of Participation and the California Standards of Quality Hospice Care.

WORK ENVIRONMENT: The main environment for this position is in hospitals, facilities, physician offices and patients' homes, which vary in levels of cleanliness, accessibility, and climate control. The employee may be exposed to virus, disease and infection from patients. The employee may experience situations, with emotionally disturbed, substance abuse, serious illness, and deceased patients. While performing the duties of this position, the employee will travel by automobile and is exposed to changing weather conditions.

WORK SCHEDULE: Position is a FLSA non-exempt part-time role which is required to work a regularly scheduled 20-hour workweek. Position may also require rotating weekends and holidays.

Qualifications

1. Licensed Vocational Nurse CA professional license

2. Minimum two (2) years of experience in scope of practice, hospice and/or palliative experience, or end of life care preferred.

3. Ability to multi-task effectively and meet various deadlines under high pressure.

4. Ability to obtain before hired a Cardiopulmonary Resuscitation (CPR) certification and complies and maintains CPR certification current.

5. Valid Driver’s License and maintenance of Automobile Insurance coverage.

6. Ability to travel within an assigned territory and communicate by cell phone when working outside of the office.