Description

Are you excited about a new opportunity? Do you have a passion for community health? Are you mission-driven to helping the community in need? Well, look no further! At Community of Hope, we have worked diligently to improve health and end family homelessness to make Washington, DC, more equitable. We believe everyone in DC should have access to good healthcare, a stable income, and home, and hope! If you are ready to make a positive difference in the community, this position is for you!

At COH, we strive for: Caring for Families. Improving Lives. Leading Change

Our Approach and Values:

We care for families by providing direct services with a focus on prevention, healing, and wellness.

We improve lives by building on families’ strengths, honoring their choices, and taking a whole-family, multi-generational approach.

We lead and advocate for system change to address the effects of historical and current racial inequities on health outcomes and housing opportunities.

We embrace the diversity of our community, welcome all voices and perspectives, and treat everyone with respect, compassion, and integrity.

We strive for excellence in all that we do, implement evidence-based practices, measure our outcomes, and use this knowledge to continuously strengthen our work.

Position Summary: The Health Services Risk Manager assists in the development and implementation of the COH Risk Management Program, with primary responsibility for health services elements, to ensure that COH is identifying and improving responses to areas of high risk that impact patient outcomes. This position ensures compliance with risk management activities required by the HRSA Community Health Center program to maintain Federal Torts Claim Act (FTCA) deeming status. This position will report to the Vice President of Health Services. This is a full-time position.

Highlighted Duties and Responsibilities:

• Participates in the development of annual Risk Management Plan, with a focus on Health Services requirements and activities. 
• Understands requirements of the FTCA and is responsible for ensuring appropriate documentation of activities for annual redeeming application.
• Monitors requirements and updates to annual requirements related to FTCA deeming. 
• Prepares Annual Risk Management Update for Health Services and supports its presentation to the Board of Directors annually. 
• Completes Quarterly Health Services Risk Management Dashboard and related reports and analysis.
• Analyzes Unusual Incident Reports for health services monthly, ensures data is accurately entered, and supports discussion and closure of Unusual Incident Reports (UIRs).
• Learns, trains others, and maintains SafetyZone. Acts as a resource person to develop guidelines for UIR reporting. 
• Supports identification of quarterly high-risk assessment activity and completes documentation of results. 
• Supports various COH teams in maintaining improvement of systems, processes, interventions when identified as high risk to ensure that we follow through on interventions to reduce risk. 
• Facilitates communication between teams to ensure that all are aware of opportunities to reduce or manage risks. 
• Assists in developing educational programs to raise staff awareness to risk exposure and the impact on professional liability.
• Responsible for staying up to date on ECRI and FTCA trainings, as well as other relevant trainings.
• Attends DCPCA Emergency Preparedness meetings with other relevant COH staff.
• Performs other duties as requested.

Requirements

Minimum Qualifications:

• Bachelor's degree in a field such as Social Services, Health Administration, Nursing, Public Health, or a related field required. Master's or Certified Professional in Health Care Risk Management preferred.
• Minimum of 3 years of experience working in a healthcare setting required, preferably in a community health center or ambulatory setting. 
• Experience with incident reporting, risk management, auditing clinical practice, leading program change/transformation, training staff, knowledge of EHRs and conducting root cause analyses (RCA) and/or failure mode and effects analysis (FMEA) desired or equivalent combination.
• Experience working as part of a team, with strong ability to think strategically and problem-solve required.
• Strong organizational skills and attention to detail required.
• Strong writing and data presentation skills.
• Demonstrated interest in and/or experience working with under-resourced communities.
• Proof of required vaccinations is required. This includes, but may not be limited to, Flu and Covid. COH will consider requests for reasonable accommodations for anyone who cannot be vaccinated for a religious or medical reason, subject to applicable law.

At COH, we understand the toll that the Covid-19 pandemic has taken on the workforce, which is why we prioritize the following well-being and work-life balance-centered benefits:

• 8-hour workdays, which include a paid lunch
• 11.5 paid company holidays, 1 personal floating holiday, 15 days of paid vacation (increases to 20 after 3 years of service), and 12 days of paid sick leave on an annual basis
• Annual performance-based raises, up to 5% of your annual pay
• National Health Service Corps (NHSC) and DC Health Professional Loan Repayment Program (DCHPLRP) participants
• Tuition reimbursement, loan repayment for clinicians, licensing reimbursement, and continuing education unit funds for licensed staff
• Many opportunities for internal promotions and transfers across the agency as we continue to grow; we average 30 promotions each year
• Ongoing internal leadership training for supervisors
• Diversity, equity, and inclusion training and initiatives for all staff
• Ongoing well-being activities, culture compact activities, and trauma-informed care initiatives
• Medical/Dental/Vision Plans through CareFirst BlueCross Blue Shield
• Life insurance, short-term disability, and long-term disability insurance
• 403(b) Retirement Plan
• Flexible Spending Accounts for medical and dependent care reimbursable expenses
• And much more!

About Us:

Community of Hope is a mission-driven, innovative, and rapidly growing nonprofit. For over 40 years, we have provided healthcare, housing, and supportive services for under-resourced, underserved and people experiencing homelessness in Washington, DC. As a Federally Qualified Health Center, we provide medical, dental, emotional wellness, and care coordination services for the whole family at three locations in DC. Community of Hope also strongly emphasizes maternal and child health, with midwifery practice and the only free-standing birth center in DC. In 2020, Community of Hope provided about 28,400 medical visits, 7,000 dental visits, and 10,000 behavioral health visits for about 11,000 patients. Community of Hope provides community walk-in COVID testing and COVID vaccines. Community of Hope is also one of the largest providers in DC of housing and support services for families and individuals experiencing homelessness. Through providing these programs, we live out our mission to improve health and end family and individual homelessness to make Washington, DC, more equitable.

Community of Hope cares for families and individuals by providing direct services focusing on prevention, healing, and wellness. We improve lives by building on families' and individuals' strengths, honoring their choices, and taking a whole-family, multi-generational approach. We lead and advocate for system change to address the effects of historical and current racial inequities on health outcomes and housing opportunities. We embrace the diversity of our community, welcome all voices and perspectives, and treat everyone with respect, compassion, and integrity. We strive for excellence in everything we do, implement evidence-based practices, measure our outcomes, and use this knowledge to strengthen our work continuously. We were selected as one of The Washington Post 150 Top Workplaces in 2014, 2016, 2017, 2018, 2020, and 2021 based on feedback from our staff.

To request a reasonable accommodation to complete an employment application or for general questions about employment with Community of Hope, contact a Recruiting Coordinator. Email: hr@cohdc.org Phone: 202-407-7747. Community of Hope is an equal opportunity employer.