Job Description

Under the direction of the Shelter Program Manager, monitor and direct shelter guests, assist with meal set-up and take down, assist with preparing clients for sleep/wake-up/exit, general housekeeping, and ensuring the safety and well-being of shelter guests. Community Homeless Solutions is a regional provider of comprehensive services to the homeless in Monterey and San Benito County, California and is an “At-Will” and Equal Opportunity Employer.

Job Title: Shelter Monitor

This Position Reports To: Shelter Program Manager

Employment Classification: Non-exempt

Work Hours: Full-Time, flexible scheduling with nights and weekends available

Duties & Responsibilities

• Implement and enforce shelter guidelines/ policies/procedures for all guests.
• Ensure guests comply with program guidelines, policies, and procedures.
• Review policies and procedures with guests at time of entrance.
• Assess guest needs, offer assistance, and help resolve issues that may arise.
• Stay at assigned posts to monitor guests.
• Use reflective listening and effective communication skills to interact with guests.
• Perform regularly scheduled room checks.
• Maintain necessary supplies; do regular inventory and order supplies as needed.
• Maintain order and assist in keeping all assigned areas clean and free of spills, trash and safety hazards.
• Ensure donations are properly stored.
• Attend all staff meetings and participate in activities designated by the Shelter Program Manager.
• Other duties as assigned by Shelter Program Coordinator or Shelter Program Manager.

Qualifications

• One year of experience working in Human Services field serving the homeless or at-risk populations, and/or experience in customer service.
• Bilingual/Bicultural (Spanish) preferred.
• Demonstrated dedication to work effectively with homeless, underserved, at-risk, or vulnerable populations.
• Knowledge of services available in the region
• Team player with leadership skills, abilities and desire to interact with people at all levels.
• Organized, attention to detail, results oriented.
• Ability to calmly respond to crises/emergency situations.
• Good communication skills.
• Ability to pass criminal background check. Able to meet Community Homeless Solutions Working Conditions (see below)
• Must possess a valid California driver’s license.
• Must be prompt and dependable.

WORKING CONDITIONS

Working conditions described here are representative of those that must be met by a CHS employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Variations in conditions may occur under certain circumstances.

ENVIRONMENT

Approximately 100% of the time performing job duties is spent indoors, within a standard office environment.

Approximately 60% of the time is spent on the computer.

Employee works near office equipment and may occasionally be exposed to the risk of electric shock.

Noise level in the work environment is usually moderate.

The temperature of the work environment is moderate and ranges from 65 ~ 80 degrees.

PHYSICAL DEMANDS

Seldom (1~5%): smell, drive, and reach above shoulders.

Occasionally (6-33%): bend, twist, push, pull, climb, squat, crawl, kneel, and drive.

Frequently (34-66%): sit, reach with hands and arms; climb or balance; stand and walk; grasp with hands and fingers; and lift up to 40 lbs.

Continuously (67-100%): use hands to finger, handle or feel objects, tools, or controls; see (including close vision, distance vision, peripheral vision, depth perception, and the ability to adjust); hear and speak; key (i.e., computer, calculator, telephone); and lift (up to 10 lbs.).

MACHINES, TOOLS AND EQUIPMENT

Seldom (1~5%): automobile

Occasionally (6-33%): copier, fax, and 10-key calculator

Frequently (34-66%): computer

Continuously (67-100%): writing instruments and telephone

TRAVEL

This job requires minimal routine travel within close proximity to the regular assigned work location.

Valid driver’s license, proof of insurance, clean driving record, and ability to be insured by the agency’s insurance carrier. Reliable transportation required.

Job Type: Full-time

Pay: $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Overnight shift
• Weekends as needed

Work Location: In person