Job Title: Patient Navigator (Aledade)

Department: Medical

Reports To: RN Care Coordinator

FLSA Status: Non-Exempt

Wage Range that the Company Expects to Pay:

SUMMARY

The primary responsibility of the Patient Navigator is to support the licensed providers with the management of that Providers patient panel. Establishes relationship with patients and introduces patients to the patient centered care team model by Provider Panel. Ensures that patients receive timely treatment and patients are informed of plan of care, including all follow up care.

It is the primary purpose of CHCCC to provide the highest quality of total care possible to the patient population it serves. Such a level of quality depends ultimately on the staff's desire and ability to work together, individually, and as a team. The employee is expected to be professional, punctual, maintain regular attendance, cooperative, organized, and enthusiastic at all times.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Additional duties may be assigned with or without prior notice.

Scrubs and prepares patients EMR 3 days prior to patients visit.

Follow Standard Work outlined in pre-visit planning process.

Reviews Provider’s orders / requests.

Reviews Order Management for completion of referrals, labs, diagnostics, etc.

Records findings from Order Management onto NAME of SECTION in E.H.R

Reviews medication list.

Reviews immunization status of patient.

Reviews all preventive healthcare guidelines and documents needed services for Provider.

Calls patients to review and update all information for upcoming consultation.

Communicates with patients and determines any barriers to keeping appointment with Provider.

Follows provider recommendations on specialty referrals as needed.

Under the direction of the RN Care Coordinator assists in reviewing, entering, and disposition of abnormal labs in EHR.

Under the direction of the RN Care Coordinator assists with follow-up on abnormal results reviewed by provider including notification and follow up needs such as additional appointments, further testing, and medications.

Under the direction of the RN Care Coordinator provides information to any outside sources for abnormal results such as Public Health.

Communicates problems of daily operations with Clinical Services Supervisor, Associate Health Center Manager, Health Center Manager, and Regional Operations Manager.

Actively, participates in staff meetings and daily huddles.

Follow ups on all patient and provider test action messages that need further evaluation/EHR task box in regards to abnormal results.

Patient safety: Accountable to promote an organizational culture of safety and ensure appropriate patient safety standards and guidelines are followed consistently in the delivery of health care of patients, including but not limited to Healthcare Effectiveness Data (HEDIS), The Joint Commission (TJC), National Committee of Quality Assurance (NCQA), Patient Centered Medical Home (PCMH), and Uniform Data Systems (UDS).

Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served (infants, pediatrics, adolescents, adults or geriatrics).

Demonstrates knowledge of domestic violence, child and dependent abuse protocols.

Demonstrates adherence to and observes all safety policies and procedures, inclusive of infection control rules and regulations.

Ability to effectively with people from diverse cultures and diverse socioeconomic situations.

Maintains and adheres to confidentiality, and privileged communications (patient, employee, and corporation).

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Graduation from an accredited Medical Assisting school. Must have one (1) year experience in related field.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Bilingual English and Spanish, read, write, and speak is preferred. Must be able to teach and educate patients from multi-cultural backgrounds.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

COMPUTER SKILLS

Experience with word processing, spreadsheets, email, and keyboarding required. Strong proficiency in Microsoft Office applications (Word, Excel, PowerPoint, etc.) required.

CERTIFICATES, LICENSES, REGISTRATIONS

Possession of current, valid, California Driver's License (Class C). Current CPR (BLS) certification issued by American Heart Association required. If employee does not have a current CPR certification at time of hire, then employee has 30 days to become certified. Changes to CHC’s CPR Policy will supersede this.

OTHER REQUIREMENTS

Required to pass a criminal history background check and drug screen upon hire. Annual health examination; annual Tuberculosis skin test clearance or chest x-ray; proof of immunity to MMR, Varicella, and Hepatitis B; proof of Tdap vaccine; during current flu season, must provide proof of influenza vaccine or a signed declination form. If declined, a flu mask is mandatory during flu season. Health screening requirements are subject to change based on CDC recommendations and federal, state, and/or local public health ordinances.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand and walk. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually moderate.

Must be willing to have a flexible work schedule that may include evenings/weekends, and travel as needed.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.