POSITION SUMMARY

The Permanent Supportive Housing (PSHP) Case Manager, Scattered Site, will manage a case load of up to 25 individual residents or families located in scattered sites or site-based locations in Washington, D.C. The Case Manager will deliver housing placement and community-based supportive services to a group of clients assessed, prioritized, and referred from the Department of Human Services (DHS). This position does require usage of personal vehicle to travel around the community to meet clients and clients’ network.

KEY RESPONSIBILITIES

• Work with individual clients and/or families to develop service plans, set goals and implement strategies to meet goals under the direction of the PSHP Program Manager.
• Ensure that each client has an individualized housing stability plan that is shared with all appropriate providers and network members.
• Develops supportive relationships with client to enhance their ability to be self-sufficient.
• Assist in processing housing applications, lease agreements with landlords, families and contractors when needed.
• Assists clients in acquiring skills and resources necessary for successful community living with at least 80% of the time being spent in direct contact with consumers and network members either in person or via telephone.
• Provide support and consultation to members of the client’s network with at least 70% of the time spent in the field conducting monthly home visits, community visits, and phone calls.
• Develop strategies with the client so that he or she can maintain living outside of institutional settings.
• Assess and refer each client to the appropriate supportive services to achieve Service Plan goals.
• Participate in psycho-educational and skill development groups as appropriate.
• Participate in on-going training activities offered by CC and DHS.
• Complete documentation within 48 hours of contact with consumer or network member.

In addition to role responsibilities, each staff member of Community Connections has the following responsibilities as a part of their employment:

• Models and reinforces Community Connections mission to provide behavioral health, residential services, and primary health care coordination for marginalized and disenfranchised women, men, youth, and children living in the District of Columbia, many of whom are coping with challenges including mental illness, addiction, and the aftermath of trauma and abuse.
• Models and reinforces Community Connections values of quality, innovation, respect, equity, and integrity daily.
• Reinforces Community Connection’s commitment to diversity, equity, and inclusion.
• Protects the privacy of our consumer’s protected health information by maintaining compliance with HIPAA and other relevant CC related IT security regulations.
• Completes and stays current on role specific and organizational wide training.
• Performs other duties as assigned on an as-needed basis.

DESIRED KNOWLEDGE/SKILLS/ABILITIES

Education and Certifications

• Bachelor’s degree in social work, psychology, sociology, counseling, or related social service/science or healthcare discipline required. High School Diploma/GED plus 4 or more years of experience working with vulnerable and marginalized populations may be substituted for educational requirements.
• Possession of a valid driver’s license and auto insurance required.

Skills

• 1 years’ experience providing case management services required.
• Experience working with adults with serious mental illness, chronically homeless adults, and/or adults with substance use.
• Experience providing direct case management services.
• Excellent written and oral communication skills.
• Strong interpersonal and organizational skills to meet all goals and objective for the position.
• Keen attention to detail, follow through and organization.
• Strong computer proficiency (Microsoft Office Suite, Box, and Case-Management Software).

Abilities

• Ability to respond and remain calm in crisis situations.
• Ability to work independently and part of a small team.
• Ability to work independently and with a team, collaborating with other programs and departments.
• Ability to travel and spend up to 80% of the time in the community.

POSITION TYPE/EXPECTED HOURS OF WORK

• This is an essential or critical position which will require reporting to a physical work location or making visits to consumers in the community as defined by the business needs of Community Connections, Inc.