Job Summary:

The Application Analyst IV position will be housed under a new subsidiary organization of C3, Community Technology Cooperative, LLC (CTC). To implement, maintain, support, and maximize the use of clinical, financial, and administrative portions of the Epic software applications utilized by CTC in conducting daily operations under the direction of the Director of Population Health & Data Quality.

Responsibilities:

• Maintain current clinical, financial, and administrative applications, implementing new clinical, financial, and administrative Epic applications
• Assist in the assessment of workflow processes and assisting in process re-engineering to achieve efficiencies in departmental operations
• Assist users in developing reports and analyses, troubleshooting, and resolution of application issues
• Work with the IT Education staff to assist in training users and in the development of documentation
• Maintain a level of knowledge about IT operations and network issues and maintaining current industry knowledge

Required Skills:

• Ability and commitment to provide outstanding customer service
• Ability to actively listen, demonstrate patience and empathy, and authentically engage with individuals in a caring and helpful manner
• Ability to communicate clearly and professionally, both orally and in writing
• Ability to identify and resolve problems and maintain composure and sound judgment in difficult or stressful situations
• Ability to manage multiple priorities in an effective and organized manner
• Strong attention to detail
• Must have highly developed sense of integrity and be a team player
• Must be able to remain in a stationary position 50-75% of the time

Desired Other Skills:

• Familiarity with the MassHealth ACO program
• Familiarity with Federally Qualified Health Centers
• Experience working in a provider organization
• Experience working in a managed care environment
• Experience with anti-racism activities, and/or lived experience with racism is highly preferred

Qualifications:

• Required certifications: Healthy Planet, Compass Rose
• Preferred certifications: Cogito , Ambulatory
• Minimum of 5 year s experience as a certified Epic analyst
• Must have participated in at least one Epic implementation