Scheduling Coordinator

Smithtown, NY

Become Part of the Community Care Family…

We Care About You!

For over 20 years, Community Care has been caring for individuals and families across New York State. We are a home health care agency offering both medical and non-medical services in Westchester County, Lower Hudson Region, Long Island, NYC Boroughs, and Western NY Region. Our team consists of companions, live-ins, home health aides, nurses, and more, providing support services that allow clients to remain independent at home.

The Scheduling Coordinator works independently to staff multiple needs, including but not limited to, facilities and patient homes with nursing and caregiver personnel, to support the common goals of their respective Community Care Home Health Services Rochester and Buffalo Branch offices. The Scheduling Coordinator schedules and assists with scheduling caregivers to care for Community Care’s patients in their homes and facilities, and manages the backfilling of shifts when caregivers call out or are on PTO. The Scheduling Coordinator works with the Branch Manager to discipline, identify, place, and terminate caregivers as needed.

The candidate we seek will be responsible for:

• Communicate with multiple patients and their families to determine staffing needs and

schedules/coordinates the request.

• Maintain a caseload in accordance to company’s staffing formula.

• Performs intake functions i.e., completing forms, data entry and staffing of new referrals

• Participates in contact strategy to generate new referrals from agency’s referral sources

• Utilize reports, and caregiver data provided by the Compliance department, to secure caregivers for staffing.

• Daily monitoring of electronic communication of referrals from contracts, and providing timely status updates.

• Collaborate with marketing staff to increase sales by ensuring that a minimum of 5 new cases are accepted and staffed each week.

• Meet metrics of key performance indicators (KPIs) for Coordination and Branch for visits, missed visits, overtime, calls made, EVV, etc.

• Coordinates, assigns work, and communicates directly with caregivers.

• Performs all office functions in compliance with federal, state, and local laws and all policies and procedures and standards of Community Care.

• Communicates with the patients, caregivers, affiliated vendors, and corporate departments as needed.

• Completes documentation accurately, legibly, and timely for office processes and assist in payroll and billing functions to ensure all caregivers are paid timely.

• Will have access to personal health information (PHI) necessary to fulfil the above duties and responsibilities. Will also have access to use and ability to disclose PHI; further defined by each organization/department.

• Performs on-call duty and other duties as assigned by management.

• Maintains knowledge of current regulations for healthcare staffing.

• Follows policy and procedures as directed.

• Bring concerns forward appropriately to the Branch Manager or DPS.

• Work with supervisors and other team members to meet business goals.

• Works to meet financial goals of the office for sales growth and diversity of business.

• Follows pay and bill structures set by the office. Gets appropriate approval for overtime, rewards

and/or motivators for caregivers from a supervisor.

• Perform any other assignments assigned by management.

The candidate we seek must possess the following:

• High School Diploma or equivalent.

• One year of clerical or secretarial experience preferred.

• Experience as a Caregiver preferred but not required.

• Knowledge of office practices and procedures.

• Knowledge of business terminology, spelling, punctuation, and grammar.

• Prepare and maintain accurate records and files.

• Ability to interpret and apply rules, regulations, policies, and procedures.

• Ability to coordinate with other staff, departments, officials, agencies, organizations, and the public.

• Ability to communicate ideas and instructions clearly and concisely.

• Strong working knowledge of computers and related equipment.

• Maintains problem solving approach under stressful circumstances.

• Promotes an environment of high morale and teamwork.

• Tasks appropriate and timely measures to meet the needs of the patients and caregivers

Working Conditions & Physical Effort:

• Work is normally performed in a typical interior/office work environment.

• Ability to work flexible schedule and/or evening hours as needed.

• Ability to sit in front of CPU for long periods of time.

• Physical activity is sedentary and may require occasional lifting or carrying up to 10 lbs.

“We Care.” This philosophy is ingrained in our company DNA. At Community Care our passion is our patients. We care about our patients, their families and our caregivers. Since 1986 we have been dedicated to providing the best home care and nursing services to those in need.

Contact us today to become part of the Community Care family!

Equal opportunity Employer

Job Type: Full-time

Pay: $42,000.00 - $52,000.00 per year

Schedule:

• Monday to Friday

Work Location: In person