The HFW Family Support Partner (FSP) is/was the caregiver of a youth who was personally involved in a child - serving system, allowing the FSP to have a unique understanding of the families they serve. The FSP assists assigned families in identifying, prioritizing and working towards goals. The FSP attends monthly interagency HFW Planning Meetings with assigned families, encouraging them to speak up about their own strengths, culture and needs. The FSP will ensure the family and their team members understand one another and come to agreements whenever possible. As the family works towards their goals the FSP helps them to address any barriers that arise and keeps the team updated on progress. 

Core Expectations: 

Community Behavioral Health (CBH) will hold each employee accountable for the following expectations which align with our mission, vision, and corporate code of conduct. 

• Perform key responsibilities as detailed in this job description in a dependable, responsible, and positive manner, consistent with all state and federal guidelines.
• Serve as a role model by exemplifying professional behavior, language, skills, and attire in order to promptly and accurately serve the needs of stakeholders, members and their families.
• Assure adherence to CBH policies and procedures so that all work is of the highest quality and delivered in the most culturally competent and cost effective manner.
• Promote and manage diversity and acceptance within CBH and with all members and stakeholders by honoring and respecting their individuality, dignity and rights.
• Offer suggestions and develop solutions to help promote effective and efficient work processes and innovative programs.
• Actively participate in required meetings and complete all mandatory trainings.
• Maintain high levels of advocacy and member confidentiality to ensure the success of CBH and our mission.
• Assist in assuring both internal and external program integrity by being alert to and reporting suspected instances of provider and employee fraud, waste or abuse.

Essential Functions: 

• Maintain regular contact, and attend monthly planning meetings for a caseload of up to 25 families
• Attend all mandatory county and state trainings
• Adhere to the 10 Principles of High-Fidelity Wraparound
• Follow the 4 phases of High-Fidelity Wraparound and all activities associated with each phase
• Ensure that the Principles and steps of the High-Fidelity Wraparound process are delivered with the highest possible fidelity
• Assist families in identifying and utilizing their natural supports
• Identify and link families to community resources
• Ensure families understand and agree with their individualized Wraparound Plans and Discovery documents
• Monitor competition of family’s action steps and assist them in addressing barriers
• Attend at least 3 hours of group or individual coaching/supervision per week
• Other non-essential duties as specified by the immediate supervisor

Position Requirements: 

• Education: High School Diploma or GED
• License/Certification:
  • Valid PA Driver’s License
  • HFW Family Support Partner credential within 12 months of hire
  • Valid Clearances including Criminal Background, Child Abuse and FBI must be received prior to start date
• Relevant Experience:
  • Individual lived (personal) experience as the caregiver of a youth involved in a child-serving system (DHS, JJS, mental health, etc.) 
  • Knowledge of various community resources youth/families in Philadelphia can access 
  • A basic understanding of the child welfare and mental health systems in Philadelphia is preferred 
• Skills:
  • Ability to develop, manage and maintain relationships with others
  • Ability to engage others through continued collaboration
  • Strong communication skills
  • Excellent documentation skills
  • Able to organize and manage time independently
  • Ability to identify strengths and culture of each youth and share with their team
  • Ability to work in the evening or on the weekend as needed to meet the needs of the youth
  • Can accommodate frequent travel within Philadelphia and surrounding suburbs, and occasional out of state travel
  • Knowledge of community and natural supports which provide adolescents and families with opportunities to succeed

Minimum Qualifications:

• High School Diploma or GED
• Valid PA driver’s license 
• Valid clearances including a criminal record, child abuse and FBI
• Access to a vehicle preferred but not required**

Work Conditions (including travel, overtime required, physical requirements and occupational exposure): 

• Regularly requires walking, standing, stooping, bending, sitting, reaching, pushing, pulling and/or repetitive wrist/hand movements for various lengths of time throughout the day.
• Ability to utilize computers and office equipment to complete daily work responsibilities.
• Requires continuous, normal hearing and vision.
• Regularly works inside in areas that are adequately lighted and ventilated. Some fluctuation in temperature. No protective equipment routinely needed.
• Must be able to adapt to continuous changes/demands of the job.
• Must be able to work flexible hours, including evenings and weekends, as needed

Philadelphia Residency Requirement:

• The successful candidate must be a current Philadelphia resident or become a resident within six months of hire. 

Equal Employment Opportunity:

• We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CBH is an equal opportunity employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on all qualified individuals. This is without regard to race, ethnicity, creed, color, religion, national origin, age, sex/gender, marital status, gender identity, sexual orientation, gender identity or expression, disability, protected veteran status, genetic information or any other characteristic protected individual genetic information, or non-disqualifying physical or mental handicap or disability in each aspect of the human resources function by applicable federal, state, or local law.

Requesting An Accommodation: 

• CBH is committed to providing equal employment opportunities for individuals with disabilities or religious observance, including reasonable accommodation when needed. If you are hired by CBH and require an accommodation to perform the essential functions of your role, you will be asked to participate in our accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodation once hired. 
• If you would like to be considered for employment opportunities with CBH and have accommodation needs for a disability or religious observance, please send us an email at CBH.Recruitment@phila.gov