Position Title: Resident Manager
Position Status: On-Call (All shifts)
Location: Autumn West Safe Haven
Travel: None
Reports to: Program Manager

Do you enjoy making a difference and helping others? Community Advocates' mission is to provide individuals and families in need with advocacy and services that meet their basic needs so that they may live in dignity.

We're hiring for On-call Resident Managers! This position will be part of our team of On-Call Resident Manager team who would have the ability to pick up open shifts each month. The open shifts may vary from 1st shift (7 am-3 pm), 2nd shift (3 pm-11 pm), or 3rd shift (11 pm-7 am). Schedules are prepared one month in advance and our on-call team will have the ability to choose to work from those available open shifts. If you are looking for a part-time job with the ability to pick up hours as needed, this job could be for you!

POSITION SUMMARY:

Under the direction of the Autumn West Safe Haven Program Manager, the Resident Manager oversees routine operations of the Safe Haven. This position provides consumer support in a 24/7 residential environment for homeless individuals experiencing mental health/co-occurring challenges.

KEY RESPONSIBILITIES:

• Provide consistent and reliable coverage for assigned shifts in a primarily unsupervised environment.
• Attend to general housekeeping needs of common areas, kitchen, bathroom and office areas.
• Monitor the Safe Haven to help create a safe and therapeutic environment for consumers
• Conduct rounds throughout the entire building to ensure consumers safety.
• Perform general administrative functions such as noting within the communication log, answering the phone and responding to in-person inquiries in a professional manner.
• Report any changes in consumer behaviors, functioning, and other pertinent information to the Program Manager and Care Coordinator.
• Provides crisis intervention as needed, including determining when it is necessary to involve other staff, administration or emergency personnel.
• Work independently and monitor security cameras and resident entry/exits.
• Maintain written and oral communication of incidents in accordance with Safe Haven policies.
• Demonstrate flexibility and adaptability in response to unexpected or unusual consumer demands.
• Attend staff meetings and participate in monthly Resident Manager Meetings.
• Other duties as assigned by the Autumn West Safe Haven Program Manager

QUALIFICATIONS:

• Minimum High School Diploma or GED required.
• Understanding and sensitivity to matters relating to homelessness, mental illness and alcohol/drug abuse.
• The ability to interact comfortably and persuasively with diverse resident, staff and volunteers.
• The ability to establish and maintain professional boundaries when working with residents.
• The ability to assess emergency situations and respond effectively.
• Effective verbal and written communication skills.
• Basic computer experience (Microsoft Office, Excel spreadsheets, etc) is highly desirable.
• The ability to maintain confidentiality related to consumers care.
• Physically able to perform duties including, lifting up to 25 pounds, climbing stairs prolonged standing or sitting.