Statement of the Job: Under the overall supervision of the Executive Director and the Community Programs Director and under the direct supervision of the White County Community Services Coordinator the Community Services Assistant serves as an advocate on behalf of clients.

ESSENTIAL FUNCTIONS:

1. Serve as a member of the Administrative Office Team and the Community Programs Team in overall coordination and planning for Agency programs.

2. Assist Community Services Coordinator in promoting skills and capabilities of clients utilizing existing services and community resources.

3. Responsible for knowing the policies and procedures and staying abreast of changes to policies and procedures of the agency and all funding sources for programs you are assigned. Responsible for professionally implementing and executing job duties within the guidelines and instructions according to the funding source.

4. Assist with the delivery of services to all eligible clients through Low-income Home Energy Assistance (Li-HEAP), Emergency Solutions Grant (ESG), Individual Development Account (IDA), Assurance 16, The Emergency Food Assistance Program (TEFAP), CAPCA’s Food Pantry, Community Services Block Grant-Top, Employment Assistance, and other case management and community service programs as applicable.

5. Review client applications to determine eligibility. Ensure client eligibility in all aspects according to the funding source and agency requirements.

6. Responsible for completing requisitions for services related to job duties and submitting to supervisor/program director for approval. Must ensure that the costs are allowable and reasonable per guidelines.

7. Ensure that all records and documentation in client files follow CAPCA policies and procedures and program requirements and any other regulations.

8. Maintain a professional attitude at all times with staff, clients, volunteers and partners.

9. Perform data entry and clerical duties as directed. Must ensure data is fully completed and consistent between hard copies and information entered all required software systems.

10. Participate in community service organizations for the purpose of networking,

making referrals and sharing training if requested.

11. Responsible for promoting a positive public image for the Agency through social media and public appearances.

12. Assist in the coordination of other programs in the Agency as needed.

13. Participate as an active member in the implementation of ROMA. Assist with the collecting, analyzing and compiling data related to CSBG community needs assessment.

14. Attend Community Programs Team Meetings (CPTM) and other Agency team meetings as requested.

15. Responsible for safeguarding all confidential information as it relates to your job duties.

16. Responsible for avoidance or appearance of fraud and assist in ensuring compliance in the overall management of the Agency.

NON-ESSENTIAL FUNCTIONS:

1. Respect confidentiality in all aspects of the Agency.

2. Must be willing to participate in all training designed for professional development.

3. Able to handle stress, tension and exasperation that contact with adults may bring every day.

4. May be called upon to administer first aid at any time in the program. The incidental nature of this circumstance effectively establishes first aid as a collateral duty, rather than a primary one.

5. Perform other job-related duties as necessary for the overall operation of the program.

JOB REQUIREMENTS:

1. Educational Requirements:

· High school diploma or GED.

2. Experience Requirements:

· One year’s experience working in a related field preferred.

· Computer Proficient.

3. Physical Requirements:

· Good physical condition.

· Valid driver's license, access to transportation with liability insurance and willing to use vehicle for Agency related travel.

· Must be able to travel out of area overnight to attend training.

· Able to hear and communicate orally.

· Specific vision abilities required by this job include close, distant, and peripheral vision, depth perception, and ability to adjust focus.

· Occasionally lift and/or move up to 50 pounds.

4. Skill Requirements:

· Ability to read, write and perform mathematical calculations.

· Communication Skills. Must be able to talk with clients and understand their needs. Must be able to talk with Clients and understand their needs. Good listening skills and interpersonal skills.

· Problem-Solving Skills. Must be able to think critically and clearly to find solutions.

· Time-Management and Organizational Skills.

5. Personal Traits:

· Confidentiality in matters related to duties is imperative. Able to keep confidential information without inappropriately divulging it.

· Able to work closely with co-workers, program staff and the public.

· Be in sympathy with the concepts of the Agency.

· Keep confidential information without inappropriately divulging it.

· Planning and organizational abilities.

· Make decisions and work without continual close supervision.

6. Public Relations:

· Represent the Agency in activities related to job title.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Currently budgeted for 12 months per year.

Rate of Pay: $12.50/Hr.

Hours: Full-Time/Non-Exempt position, Mon.-Thurs. Work hours 7:00am- 5:30pm

Employer Paid Benefits (for eligible staff): 14 paid holidays, 12 paid annual leave & 12 paid sick days per year; Employer provided life insurance, medical insurance supplement, education assistance, employee assistance program, 401K with match, and more!