Description

Plan and implement financial education, homebuyer education foreclosure prevention and asset development programs in compliance with the goals and outcomes of each program. Perform outreach activities to target populations and enroll participants in the programs. Provide group and individual training in financial management, homebuyer education, foreclosure prevention, life skills and credit counseling. Provide case management services through office visits to program families, with the purpose of stabilizing housing, improving life skills, promoting self-sufficiency and improving families’ housing on a long term basis. Provide information/referrals to human service agencies or other agencies as needed to assist families with identified needs.

1. Be familiar with all aspects of the agency's housing counseling and related programs.

2. Responsible for participant recruitment and enrollment.

3. Maintain current and accurate records as required by the program. Ensure all aspects of confidentiality.

4. Demonstrate ability to establish a trusting relationship with participants of varying economic, cultural, and functional levels.

5. Develop action plans and participant savings plans to move participants towards self-sufficiency through life skills training, financial management, credit counseling, etc.

6. Provide and assist in group education classes in the areas of financial management, homebuyer education, and credit information with will assist the participants in achieving self-sufficiency.

7. Assist program participants with any necessary paperwork.

8. Work with families to create a household budget and spending plan.

9. Provide post purchase counseling, home maintenance training and foreclosure prevention counseling.

10. Identify possible workout options based on client financial packages, credit reports, appraisals, hardship information, programs available and investor/servicer guidelines.

11. Explain foreclosure process, timelines and possible options to homeowners. 

12. Work with clients, real estate agents, attorneys, servicers, county officials, state programs and investors to develop workout solutions on mortgage loans where home owners are facing financial difficulties.

13. Negotiate solutions with mortgage lenders, loan servicers, county officials, state programs, attorneys and investors.

14. Prepare financial package and submit to state/lender/loan servicer in a timely manner.

15. Follow up with county officials, lenders and homeowners on a consistent basis to obtain updates.

16. Prepare homeowner for rental options if necessary.

17. Maintain knowledge of community resources and procedures for accessing resources.

18. Build community relationships and perform outreach by attending meetings, and participating in community events. Perform other outreach functions as needed.

19. Keep updated records in various client tracking databases and perform reporting and billing functions as required

20. Available for other job-related tasks as requested by supervisor.

Qualifications

1. Education: Bachelor’s degree in Human Services area preferred.

2. Training: MSHDA, or NeighborWorks Training preferred or must be obtained after hire.

3. Certification/Licenses: MSHDA Homeownership Certification and/or NeighborWorks Training Institute Certifications preferred or must be obtained after hire.

4. Work Experience: Related experience in foreclosure prevention, budget/credit counseling and/or homebuyer education. Experience in mortgage lending/processing, real estate sales, or other counseling preferred. Experience in helping families obtain community resources. Bilingual preferred but not required.

5. Transportation: Must possess or have access to reliable transportation .

6. Basic Skills: Must possess excellent written and oral skills, have math skills and the ability to teach adults at multiple skill levels. Possess excellent organizational skills, be detail oriented and have ability to coordinate multiple tasks.

7. Problem Solving, Decision Making and Interpersonal Skills: High level of independent problem-solving and decision making skills. Establish and maintain positive rapport with people of all economic levels, cultures and capabilities. Demonstrated ability to work cooperatively in a team environment for problem-solving and resolution of customer issues.

8. Computer Knowledge: To perform this job successfully, an individual should have a working knowledge of Client Management systems; Internet software; and Microsoft office.