Reports to: Program Director

Classification: Full-Time

Direct Reports: Yes

Exempt Status: Exempt

Department: Youth Services

Community Action Agency of Greater Kansas City is a nonprofit organization providing programs and services to low-income residents of Clay, Jackson, and Platte counties in Missouri.

Program Description: Youth Services provides students’ tools, support, and resources needed to graduate and pursue post-secondary education, career exploration, and leadership development. Students are given the opportunity to volunteer, gain leadership training, receive a stipend, attend filed trips and obtain college scholarships.

Minimum Requirements:

• Bachelor's degree in Social Work, Human Services, or a related field
• Five (5) years of supervisory experience
• Three (3) years of experience providing human services to comparable clientele
• Case management experience, working with the public
• Ability to read, comprehend, and follow contracts, training manual guidelines and procedures
• Experience managing a budget
• Excellent listening and assessment skills
• Problem solving and communication skills, written and verbal
• Experience with email, facsimile machine, scanner and copier
• Proficient in alpha-numeric filing, Microsoft Office products: word, excel, and outlook and ability to learn State agency database
• Some evenings, weekends and overnight travel required occasionally
• Reliable transportation, valid driver license and maintain active car insurance

Essential Job Functions:

• Manage department and supervise staff
• Evaluate staff performance and adhere to policies and procedures
• Ensure staff are informed of program guidelines, rights and responsibilities
• Work with families with mutiple and serious problems
• Cultivate and implement new and existing programs and services
• Develop and adhere to Memorandums of Understanding, department manual, and Standard Operating Procedures
• Report program outcomes and manage department budget
• Initiate and preservice relationships with schools, students and families and connect them with needed resources
• Provide case management services to all families including intake, assessment, goal setting, case plan development, monitoring, financial management advocacy and referrals
• Oversee the accuracy of information entered in all database systems including case notes
• Conduct and document staff meetings
• Professionally interact with all levels of management, employees and vendors
• Adjust to frequent change in duties and procedures
• Be nonjudgmental and objective in working with clients, vendors and coworkers
• Work independently and/or team setting and adhere to deadlines
• Ability to work effectively and efficiently in high stress situations
• Represent CAAGKC at special events, meetings and/or remote locations to collect and/or inform applicants of programs and services
• Perform excellent customer service to participants, staff and vendors by telephone, in person and/or in writing
• Perform any other duties as assigned

Physical Demands:

Sitting - 80%

Standing - 10%

Bending - 5%

Lifting - 5% ability to lift at least 25 lbs. or less

Work Environment:

In office - 80%

Out of office - 20%

Minimum Requirements:

• Bachelor degree in Social Work, Human Services, or a related field
• Five (5) years of supervisory experience
• Three (3) years of experience providing human services to comparable clientele
• Case management experience, working with the public
• Ability to read, comprehend, and follow contracts, training manual guidelines and procedures
• Experience managing a budget
• Excellent listening and assessment skills
• Problem solving and communication skills, written and verbal
• Experience with email, facsimile machine, scanner and copier
• Proficient in alpha-numeric filing, Microsoft Office products: word, excel, and outlook and ability to learn State agency database
• Some evenings, weekends and overnight travel required occasionally
• Reliable transportation, valid driver license and maintain active car insurance