You haven't searched anything yet.
Description
Perform expert level remote helpdesk services for CDG’s customers with a focus on standards of excellence that ensure customer satisfaction, technical accuracy, and productivity. This position is a customer facing position that demands teamwork and performance that projects dependability, integrity, and professionalism. Works closely with software development and IT teams on escalating software defects and feature enhancements.
Key Responsibilities and Accountabilities
· Provide accurate and efficient remote software support to CDG customers.
· Provide technical support to CDG customers on daily operations related to telecommunications service delivery.
· Assist with developing reports, optimizing software configurations, assisting with special requests and other related technical functions.
· Ability to train others on application software; develop and utilize appropriate training materials.
· Interact and communicate independently, effectively, clearly, and professionally in a manner that promotes considerate and cooperative relationships and overall teamwork.
· Provide expert level knowledge of application software and procedures to investigate and resolve software problems as needed.
· Provide training on-site at customer locations and as needed at CDG’s annual Customer Conference.
· Will perform demonstrations/presentations explaining features and benefits of application software to prospective customers as needed.
· Suggest product enhancements and modifications and assist in the production and maintenance of user documentation.
· Perform certain assignments relative to Quality Assurance Testing, system fixes, and documentation of system enhancements.
· Perform other miscellaneous duties as assigned to ensure effective operation of department specifically and CDG as a whole.
· Provide user input to software development staff for billing program enhancements and modifications.
· Perform integrity and validation checks on all data transferred.
· Participate in industry meetings, conventions, forums, etc., as well as various marketing/sales efforts as required.
· Work on projects as needed that may include technical documentation and quality assurance functions.
Perform other related duties as assigned to ensure effective operation of department specifically and CDG as a whole.
Requirements
Associate degree in Computer Science or Information Technology fields preferred. Related curriculum or equivalent experience will be considered. Telecom knowledge a plus.
Minimum 2 years’ experience with Microsoft Windows, Linux, Microsoft Word, Microsoft Excel, Adobe Acrobat, relational databases, and accounting related applications with basic knowledge of modern internet technologies and related hardware and software applications.
Must be a team player with the ability to work with minimal supervision.
Must be willing to work extra hours, weekends, and on-call situations if needed.
Must be willing to travel and have a valid driver's license with a good driving record to drive rental vehicles if necessary.
Must be a self-motivated, people-oriented individual with highly developed interpersonal, oral and written communication skills, who is comfortable making presentations to large or small groups and with extemporaneous speaking when necessary.
Understanding of CDG products and services and knowledge of wireline and wireless industries would be beneficial.
Must be able to project and maintain an image of integrity, dependability, and professionalism in all business relationships, both internal and external.
Full Time
Telecommunications
$57k-72k (estimate)
09/21/2023
05/09/2024
communicationsdatagroup.net
Champaign, IL
<25
Telecommunications
The job skills required for Support Analyst include Technical Support, Computer Science, Written Communication, Linux, Presentation, Teamwork, etc. Having related job skills and expertise will give you an advantage when applying to be a Support Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Support Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Support Analyst positions, which can be used as a reference in future career path planning. As a Support Analyst, it can be promoted into senior positions as a Technical Support Analyst II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Support Analyst. You can explore the career advancement for a Support Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Support Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Support Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Support Analyst job description and responsibilities
They provide first and second line application support, resolving technical queries, and communicating solutions directly to customers.
04/03/2022: Minneapolis, MN
Support analysts often communicate directly with consumers.
04/07/2022: Binghamton, NY
The Support Analyst will also perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention.
03/20/2022: Rock Hill, SC
These support analysts make recommendations as to the selection and customization of applications to best align with user needs and high-level goals related to budget and productivity.
03/17/2022: Long Beach, CA
Perform System Testing and Updates Finally, support analysts conduct periodic system tests and deploy updates to applications, servers, and hardware.
04/11/2022: Charleston, WV
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Support Analyst jobs
Depending on the organization, formal titles for this job may be “service desk support analyst” or “help desk support analyst” or simply service/help desk support.
02/25/2022: New Bedford, MA
Most entry-level support analyst positions require at least a bachelor’s degree.
04/24/2022: Youngstown, OH
Use clear language without jargon.
03/28/2022: Winston Salem, NC
Gain experience and apply to higher roles.
03/29/2022: Bakersfield, CA
At least 2 years previous experience within a system support role and function.
03/25/2022: Stamford, CT
Step 3: View the best colleges and universities for Support Analyst.