Personalized Health Partners , the Medical Practice associated with the CommuniCare Family of Healthcare Companies, is currently recruiting a Pre-Service Access Specialist to coordinate scheduling, medical records, billing, and other details that contribute to a successful patient visit.

QUALIFICATIONS

Education : High School Diploma or GED required. Associates Degree preferred or equivalent combination of education and experience.

Years of Experience : One-year experience in registration and scheduling, or other customer service required.

Required Skills & Proficiency :

• Knowledge of basic computer applications such as Microsoft Office. Familiarity with accessing web applications and EMR scheduling workflows.
• Ability to track details meticulously without becoming overwhelmed by them; precision and accuracy; ability to spot minor imperfections or errors and take action to correct them.
• Attention to detail, teamwork skills, and the ability to prioritize and meet deadlines.
• Ability to work both independently and as a team.
• Ability to function in a fast-paced work environment with multiple responsibilities.

JOB RESPONSIBILITIES

• Call, schedule, pre-register patient accounts via internal appointment scheduling processes and intake from facilities, as well as incoming line for outpatient clinic.
• Create Medical Record numbers and enter registration information following established guidelines.
• Collect demographic and billing information in a courteous and professional manner.
• Identify, document, and provide feedback to management on issues that impact departmental workflow.
• Answer customer's questions regarding preparations for appointments, directions to clinics, and general hospital questions.
• Ensure accuracy and appropriate documentation in place.
• Quality Improvement by remaining current on scheduling center protocols including daily updates.
• Train and serve as a coach to new staff, as assigned.
• Perform insurance eligibility verifications, identifying appropriate coverage, gaps in coverage, and prior authorizations as needed.
• Assist in any addition follow up or tracking metrics as requested.
• Assist in barrier identification and workflow optimizations.
• Other duties as assigned

Last updated : 2024-04-23