CommuniCare Health Services is a world-class provider of health care services throughout 7 states and several other countries. We are currently seeking a full-time Technical Project & Application Admin in our IT department to support our facilities in the Mid-West area. This is a full-time position that will be based out of our corporate offices located in the Blue Ash, Ohio. Some travel throughout the Mid-West area will be required.

Duties include, but are not limited to:

• Develop and maintain effective internal relationships with employees and leadership team.
• Serve as an escalation point of contact for all issues. This includes identifying, evaluating, and prioritizing customer escalations, problems, and complaints.
• Lead and participe in conference calls.
• Work independently on projects. Including the planning, scheduling, developing, and implementation.
• Assist in supporting tools needed for in-house application development and deployment.
• Install software licensed from a vendor, configure software, update software, tune the application from a performance viewpoint, troubleshoot problems, and train users.
• Provide technical customer support for software, hardware, and network connectivity problems via support requests from telephone, email, and ticketing system.
• Hardware support, including desktops, thin clients, laptops, iPads, iPhones, android devices, printers, multi-function copiers, multimedia equipment, and wireless devices.
• Software support, including all supported software packages, standard (Microsoft products), and non-standard (CommuniCare products). 
• Act independently to resolve customer issues that may be technically complex in nature. Including performing maintenance on customer computers as required.

Job Requirements:

The ideal candidate will have:

• IT experience in the healthcare industry would be a plus.
• Project management experience with focus on time management.
• Highly developed communication skills with experience working directly with business unit leadership.
• Ability to handle sensitive situations in a calm constructive manner while showing effectiveness in high pressure situations.
• Ability to create, document, and explain technical procedures in layperson’s terms.
• Ability to work independently. Candidate must be a "self-starter”.
• At least three years’ experience troubleshooting hardware/software/connectivity problems .
• At least two years’ experience in a LAN/WAN environment with an understanding of network design.
• Proficient in Microsoft Windows and Microsoft Office products.
• Solid analytical and problem solving skills.
• Technical Certifications a plus.
• Knowledge of Microsoft SCCM or MDM solution a plus.
• Reliable transportation and ok with working onsite 5 days a week.

About Us:

A family-owned company, we have grown to become one of the nation’s largest providers of post-acute care, which includes skilled nursing rehabilitation centers, long-term care centers, assisted living communities, independent rehabilitation centers, and long-term acute care hospitals (LTACH). Since 1984, we have provided superior, comprehensive management services for the development and management of adult living communities. We have a single job description at CommuniCare, "to reach out with our hearts and touch the hearts of others." Through this effort we create "Caring Communities" where staff, residents, clients, and family members care for and about one another.