EMS / Ambulance Operations Director

EMS Regional Director of Operations, Maryland

In conjunction with some of the areas most advanced physicians and clinical teams, Lynx EMS offers high quality medical transport in a safe, growing environment. As an outgrowth of the NewVista brand, Lynx works closely with hospitals, nursing homes, and private individuals to provide high quality, professional emergency medical care.

The Regional Director of Operations oversees a team of EMTs for the state of Maryland. The Director of Operations is responsible for directing daily operations including inventory, fleet management, financial management, and compliance. The successful candidate must have basic knowledge of personnel management and excellent communication skills. EMS management experience required. The Director of Operations position is an in-person role based at our Ellicott City, Maryland location.

Responsibilities:

• The Regional Director of Operations is responsible for all activities and ensuring successful daily operations.
• Spearheads initiative for company expansion and market growth.
• Creates strategic decisions based on policy, analysis, and planning.
• Takes initiative to develop policies and procedures to create new and/or improve current practices as related to ambulance staffing, stocking, and transportation.
• The Regional Director of Operations is expected to be accessible as needed.
• Assists with the recruitment, orientation, and retention of new staff.
• The Regional Director of Operations must be able to work independently and demonstrate accountability to define goals and objectives to achieve desired outcomes.
• Individuals should have knowledge of relevant equipment, policies, and procedures.
• Individuals are required to have a strong commitment and will need to provide outstanding services and have a clear customer focus.
• It is essential for the Regional Director of Operations to be flexible, creative, and innovative in adapting the program to changing business needs.

Experience:

• Prior Ambulance/EMS management required
• An understanding of healthcare transportation/ambulance contracting
• Business development experience preferred