Administrative Engagement Specialist

Real-world impact. Life-changing outcomes.

CommQuest seeks an Administrative Engagement Specialist (client in-take) to work at our Canton Counseling Outpatient office on Cleveland Ave. You will be responsible for check-in, fiscal services, and enrollment services.

In this role, you will:

• Share CommQuest's mission
• Build valuable relationships with clients, visitors, volunteers, and staff
• Be an ambassador for our services and a critical member of the team
• Make a real difference addressing the mental health needs in our community

What is CommQuest?

CommQuest Services is one of the largest non-profit mental health, addiction recovery, and social services organizations in Northeast Ohio, working with clients from more than 34 counties in 12 facilities through more than 20 programs. We help people make positive changes in their lives through in-patient, outpatient and school-based programs, along with supportive services - from basic needs to employment assistance.

Are you interested in CommQuest, but don't see a job you are interested in right now? Send us your story, resume and qualifications to HR@commquest.org.

What you gain:

• Relationships within the organization and in the mental health community
• Visibility into how our community supports those in need
• Opportunities to share your expertise
• Peace of mind knowing you are benefiting the clients we serve and the community at large

What you'll do:

• Answer telephones, route calls, take messages, greet visitors, respond to inquiries about CommQuest services
• Receive payments, print receipts, post payments, run daily deposit ledger and balance cash drawer, turning the deposits into the Office Manager
• Verify payment requirements of the clients and collect the amounts owed per appointment
• Identify who may qualify for Medicaid, explain the process, schedule and complete Medicaid Enrollments and follow up with the client to ensure coverage
• All other duties as assigned

Schedule:

Available shifts:

Dayshift M-Th 7am-5pm, 1/2 day Fridays. Must have the availability to work some evenings and float to different sites as needed.

Minimum Qualifications:

• Minimum of a High School Diploma or GED equivalent is required
• Intermediate computer navigation skills are required for extensive computer usage with MS Office
• Must have the ability to manage a multi-line phone system maintaining a professional and pleasant demeanor in stressful situations
• Previous experience with NextGen and/or other Electronic Health Records database, Charge Verification, Charge Entry, and/or Billing is highly preferred

Full-Time Benefits:

• Generous time off, including Mental Health days
• 10 paid holidays annually
• Retirement plan with company match
• Medical, Dental, and Vision plans
• CEU/Licensure reimbursement and more!

We are an equal opportunity employer. All applicants will be considered for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.