Title: Program Support Technician, Central Virginia District, Henrico (W2153)

State Role Title: Admin. and Office Specialist III

Hiring Range: $31,887 - $42,000, (salary commensurate with experience)

Pay Band: 3

Agency: Department of Social Services

Location: DCSE CENTRAL VIRGINIA

Agency Website: www.dss.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Virginia Department of Social Services (VDSS) engages families for success. Its Division of Child Support Enforcement (DCSE) manages 285,442 cases to ensure that child support payments of $703 million per year reach families across the Commonwealth.
A Program Support Technician completes administrative and programmatic duties for child support cases, engaging families for success so that they have the financial and family support they need to grow and thrive.
An employee in this position: gathers and organizes information to meet requirements, creates and updates client records in automated systems and processes documents in assigned case management functions. Communicates directly with clients, internal staff and external agencies as needed to obtain and convey information. Researches documentation to support actions by case management staff (establishment, court, review/adjustment and enforcement) in a timely, accurate and complete manner.
VDSS engages its employees for success. It offers comprehensive pay and employee benefits, development, and unique job and career opportunities in public service. VDSS employees make a vital difference for Virginia’s families.

Minimum Qualifications

Experience in an office environment providing customer service to the general public.
Demonstrated ability to:
-Analyze and utilize legal and financial data & automated reports.
-Plan, organize, and manage multiple priorities
-Obtain and assess information/data through interviewing
-Independently research cases to resolve difficult problems
-Interpret and apply policies and procedures
-Communicate effectively both orally and in writing with the general public and a diverse audience
Experience with a personal computer using remote access technology, email, automated information systems and Microsoft Office applications, including Excel.

Additional Considerations

-Experience in the use of office equipment including network based electronic mail machines and printers.
-Work experience in child support enforcement or other social service programs

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidate(s) must successfully pass a fingerprint-based criminal history background check. A record of criminal history does not automatically bar an applicant from consideration. Employment verification will be conducted to include current/previous supervisory employment reference checks.
VDSS will record information from each new employee’s Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.
To be considered for this position, you must submit a Commonwealth of Virginia application or resume through the on-line “Virginia Jobs” (PageUp) employment site no later than 11:55 p.m. on the closing date listed. Each application is reviewed for documentation that shows the applicant meets the minimum and additional considerations as stated in the job announcement. The decision to interview an applicant is based on the information provided. Multiple positions may be filled from this recruitment within 90 days of the closing date.
The Virginia Department of Social Services (VDSS) is an Equal Opportunity Employer and encourages diversity within its workforce.
VDSS does not provide sponsorship.
VDSS is an official certified state agency that values the service and experience of our Veterans. As such, Veterans are encouraged to apply and receive preference in the hiring process. AmeriCorps, Peace Corps and other national service alumni also are encouraged to apply.
Reasonable accommodations are available to applicants, if requested, during the application and/or interview process.
If you have been affected by Policy 1.30 Layoff as a state employee and possess a valid Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Card (Blue Card), you must submit this document through the “Virginia Jobs” (PageUp) employment site when you apply.

Contact Information

Name: Division of Human Resources

Phone: dssrecruitment@dss.virginia.gov (applications/resumes or any other supporting documents are not accepted)

Email: dssrecruitment@dss.virginia.gov (applications/resumes or any other supporting documents are not accepted)

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.