Hiring Range: $57,646 to $106,042

Full Time or Part Time: Full Time

Additional Detail

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About Us

Henrico County, a progressive employer of choice, provides job seekers with the promise of fair and competitive compensation; a close-knit atmosphere with low employee turnover; and a benefits package that helps secure financial stability.

Established in 1611, Henrico County has deep historical roots. Henrico County borders the City of Richmond to the west, north and east and constitutes approximately a third of the Richmond metropolitan areas. Henrico County is among the top-rated counties in the nation and was one of the first localities to adopt the County Manager Form of Government. Citizens of Henrico County are represented by an elected Board of Supervisors representing five magisterial districts.

Henrico County General Government currently has more than 30 agencies. Department Heads are appointed by the County Manager, with the exception of the elected constitutional officers. Henrico County is an equal opportunity employer and, when you join us, you will be surrounded by fellow associates who come from all walks of life, all types of cultural backgrounds and all ages.

General Statement of Duties

Closing Date: This position closes on Monday, April 29, 2024.

Determines initial and continuing eligibility of economically disadvantaged individuals and families for the full range of federal, state and local public assistance, services and benefit programs; manages a full caseload, including cases requiring advanced program knowledge; completes interviews and assessments of clients to identify appropriate programs and assistance to aid in their effort to achieve a self-sufficiency; serves as a resource to other Human Services Specialist and services staff; routinely exercises independent judgment to make accurate determinations and recommendations for complex eligibility and services, especially as related to evaluation of socioeconomic factors influencing eligibility; does related work as required.

Essential Duties

Determines initial and continuing eligibility of individuals and families for the full range of federal, state and local public assistance benefit programs (SNAP, Medicaid, TANF, General Relief, Refugee, Energy, LTC including Auxilary Grants). Manages a full caseload, completes interviews and assessments of clients to identify appropriate programs and assistance. Routinely exercises independent judgment to interpret Federal, State and Local policies to make accurate eligibility determinations.

• Requires basic understanding of human needs and of individual differences.
• Basic knowledge of interviewing techniques and skills in interviewing to elicit needed information from applicants and recipients.
• Excellent organizational skills with the demonstrated ability to plan and execute work effectively and in accordance with applicable requirements and deadlines.
• Ability to multi-task while maintaining the integrity of time sensitive documents and ability to make accurate mathematical computations.
• Ability to read, understand and interpret complex public assistance program policies and regulations.
• Basic critical thinking and problem-solving skills with the ability to appropriately solve a variety of routine questions and issues within established policies, guidelines, requirements and procedures.
• Ability to collect, research, verify, enter and maintain data accurately in various systems inherent to assigned duties.
• Ability to maintain professional ethics related to confidentiality of client information.
• Good oral and written communication skills.
• Excellent customer services skills with the ability to express self tactfully, clearly and positively, often in stressful situations.
• Ability to collaborate effectively to establish and maintain a good working relationships with applicants and recipients, colleagues, department staff, and other relevant stakeholders.
• Strong computer skills with ability to use typical business software, proprietary software and applications for data management and reporting.
• Must be able to represent the County positively and appropriately with customers and stakeholders.
• May require the ability to work a flexible schedule as needed.

Knowledge of federal, state, and local laws governing public assistance (Supplemental Nutrition Assistance Program, Temporary Assistance to Needy Families Program, Medicaid Program) and fluency in Spanish is desired.

• Education: Four (4) year degree in a relevant human services field of study;
• Experience: Prior relevant work experience in human services programs preferred;

OR: Any equivalent combination of experience and training which provides the required knowledge, skills and abilities

This position may be underfilled at a Human Services Specialist III, depending on the qualifications of the successful applicant. 

May require a valid driver's license to perform assigned duties at various locations.

Central registry check and criminal history record check & fingerprinting are conducted on all persons conditionally offered employment, including a conditional offer of initial employment, or a conditional offer to promote, demote, or laterally transfer 

Minimum Qualifications

Possession of a four (4) year degree in a relevant human services field of study and four (4) years of relevant work experience in various federal, state and local public assistance and benefit programs, including handling more complex cases and full caseloads; OR, any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.

Additional Information

This position may be filled as a Human Services Specialist III, depending on the qualifications of the successful applicant and the needs of the department at the time of hire. 

Salary range: $52,486 - $96,551.

Human Services III minimum qualifications: Four (4) year degree in a relevant human services field of study; Prior relevant work experience in human services programs preferred; OR: Any equivalent combination of experience and training which provides the required knowledge, skills, and abilities

May require a valid driver's license to perform assigned duties at various locations.

Central registry check and criminal history record check & fingerprinting are conducted on all persons conditionally offered employment, including a conditional offer of initial employment, or a conditional offer to promote, demote, or laterally transfer an employee.

APPLY HERE