Title: 00632 - Financial Aid Specialist

State Role Title: Education Support Spec II

Hiring Range: $28,354 - $34,856

Pay Band: 3

Agency: Norfolk State University

Location: Norfolk State University

Agency Website: WWW.NSU.EDU

Recruitment Type: General Public - G

Job Duties

The Financial Aid Specialist is responsible for the document imaging, review, and indexing processes of financial aid records and files to ensure that all student files are maintained in accordance with federal and state guidelines. In addition, the Financial Aid Specialist is responsible for supporting prospective and continuing students by assisting with reviewing and evaluating financial aid eligibility and providing efficient and timely delivery of accurate information and services.

• Troubleshoots document imaging issues
• Serves as liaison between the Financial Aid Office and the software vendor.
  provides information to students and/or parents regarding financial aid programs, application processes, award packaging, and satisfactory academic progress.
• Reviews applications and other documents utilizing StudentForms to determine financial aid eligibility based on the Department of Education’s eligibility requirements.
• Serves as the primary point of contact for customer service intake,
• Works with supervisors and staff to communicate applicable federal, state, and institutional policies and procedures.
• Provides information to students and/or parents regarding financial aid programs, application processes, award packaging, and satisfactory academic progress.

Minimum Qualifications

• 4 years of financial aid counseling experience
• Customer service experience
• Ability to learn and use an automated financial aid system.
• Ability to make independent decisions and sound judgment.
• Knowledge of federal financial aid and state regulations and requirements. Ability to apply knowledge, interpret, and make decisions regarding regulations.
• Ability to work with diverse populations.
• Ability to work well in a team environment, with a high degree of accuracy, courtesy, timeliness, and structure.
• Excellent written and verbal communication skills, patience, and commitment to customer service
• Knowledge of electronic funds transfer

Additional Considerations

N/A

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Application and/or résumé for this position must be submitted electronically by 11:59 p.m. on the closing date through the Commonwealth of Virginia’s Job Board/Recruitment Management System (RMS). Mailed, emailed, faxed, or hand delivered applications and/or résumés will not be accepted. Applicants who possess an Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Form (Blue Form) as issued under the Department of Human Resources Management (DHRM) Policy 1.30 Layoff (Commonwealth of Virginia Employees Only), must attach these forms when submitting their state application and/or résumé. The decision to interview an applicant is based solely on the information received for this position from either the electronic application and/or résumé. RMS provides a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your RMS account to check the status of your application for this position.
Norfolk State University conducts background checks on all candidates identified as a finalist for employment consideration. The type of background check(s) performed are dependent upon the type of position for which you have been identified as a finalist and may include: criminal history, including sexual offender registry checks, reference checks, degree validation, DMV (driving) records, license verification, and credit report reviews. The results of background checks are made available to University employing officials. As a finalist, you will be required to sign an Authorization to Release form. Norfolk State University utilizes Form I-9 and E-verify in the verification of eligibility for employment. Applicants must be authorized to work in the U.S. without employer sponsorship.

EEO Statement
NSU is committed to providing equal employment opportunities for all persons and applicants, without regard to age, color, disability, gender, national origin, political affiliation, genetic information, race, religion, sexual orientation, sex (including pregnancy) or veteran status. NSU encourages and invites minorities, women, individuals with disabilities and veterans to apply.

Contact Information

Name: Human Resources

Phone: 7578238160

Email: Emailed material is not accepted.

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155.