Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.Join us to start Caring. Connecting. Growing together.

This position is full-time, Monday - Friday. Employees are required to work our normal business hours of 8:00am – 5:00pm PST. It may be necessary, given the business need, to work occasional overtime or weekends. Our office is located at 400 Old River Rd. Bakersfield, CA & 551 Shanley Court Bakersfield, CA 93311.

We offer 2 months of on-the-job training. The hours of the training will be aligned with your schedule.

Primary Responsibilities

• Supervise and motivate a work team while maintaining high standards.
• Respond to all authorization documents received and provide feedback to address. processing issues.
• Respond to provider inquiries that have been received by the escalation and case resolution department.
• Research and verify information provided on authorization documents.

The big challenge is motivating people and leading by example with a positive attitude that's professional, courteous, and cheerful.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Must be 18 years of age OR older.
• 4 years of HIM supervisory experience
• 5 years of customer service experience.
• Must be willing to travel to both facilities: Bakersfield Memorial Hospital at 551 Shanley Court Bakersfield, CA 93311 & Mercy Hospital Southwest at 400 Old River Rd. Bakersfield, CA.
• Ability to travel 50% of the time
• Ability to work our normal business hours of 8:00am – 5:00pm PST. It may be necessary, given the business need, to work occasional overtime or weekends.

Preferred Qualifications

• Experience supervising employees.
• RHIT or RHIA certifications. 

California Residents Only: The salary range for this is $48,300 - $94,500 per year. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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