Program Coordinator, NYSESERP Program

Commonpoint Queens seeks a Program Coordinator, NYSESRP to provide direct client services under the New York State Enhanced Services for Refugees Program (NYSESRP). This position will provide culturally and linguistically appropriate case management services to refugees; Special Immigrant Visa holders (SIVs); humanitarian parolees from Ukraine, Afghanistan, Haiti and Cuba; asylees; and other eligible humanitarian migrant clients. Fluency in one or more of the following languages is strongly preferred: Spanish and/or Haitian Creole.

DUTIES AND RESPONSIBILITIES

• Undergoes thorough training on NYSESRP program requirements, enrollment process, service delivery, documentation, intake, case noting and reporting procedures.
• Develops and implements an outreach plan to educate eligible populations about NYSESRP services.
• Recruits clients for the program, screens for NYSESRP eligibility, conducts intake interviews, completes required BRIA Information Network (BIN) application forms and uploads eligibility documentation.
• Assists eligible clients with submitting new applications for public benefits such as SNAP, Medicaid, Cash Assistance, WIC, SSI and periodic benefit recertification.
• Assists clients with locating and securing safe and affordable housing that accommodates their needs and is accessible by public transportation.
• Assists clients in obtaining referrals to linguistically and culturally competent primary care providers and specialists; communicates by phone with medical providers on clients’ behalf and with their consent; helps clients with accessing medical interpretation.
• Provides clients with referrals to free ESOL programs and online ESOL tutoring.
• Helps clients to apply for state and local identification through filling application forms, collecting necessary back-up documentation and submitting the documents to local offices of the Department of Motor Vehicles and NYC municipal ID application centers.
• Assists refugee clients in preparing Affidavits of Relationship (AORs) and Refugee Information Forms (RIFs) for overseas family members eligible to apply to the refugee program.
• Provides extended cultural orientation on specific topics, such as navigating the healthcare system, U.S. laws, budgeting and finance, public transportation and housing.
• Completes and submits all required case management forms in the BIN database; compiles required case file documentation, including detailed case notes.
• Brings commitment and integrity to accomplishing Commonpoint Queens’ mission and goals in all assigned duties.
• Performs other duties as assigned.

QUALIFICATIONS & REQUIREMENTS:

• Bachelor’s degree in Social Work, Human Services or a related field desired.
• Fluency in one or more of the following languages is strongly preferred: Spanish or Haitian Creole. Candidates with relevant experience who speak other refugee languages (Arabic, Burmese, Dari, Pashto, French, Ukrainian, Russian) may be considered.
• 2-3 years of relevant work experience.
• Previous case management or human service delivery work strongly preferred; familiarity with U.S. Refugee Admission Program and refugee and/or immigrant social services preferred.
• Excellent oral, written and interpersonal communication skills.
• Strong organizational and problem-solving skills.
• Ability to prioritize and multi-task several urgent projects in a fast-paced environment.
• Lived experience as an immigrant, refugee, asylee, parolee or special immigrant visa holder (SIV) highly valued.
• Knowledge of BRIA Information Network (BIN) database, or ability to learn new databases.
• Excellent computer skills, including experience with Salesforce, Microsoft Office and Google applications (Gmail, Calendar, Contacts, Docs, Sheets, etc.).

Salary: $55,000/Annual

To Apply: Send resume and cover letter to Alex at acaudill@commonpointqueens.org