Description

Common Goal Systems is a privately held software/Internet company based in Des Plaines, IL that provides solutions to the K-12 education market. Our goal is to make a positive impact on education through the implementation of high-quality, easy-to-use technology.

Job Summary

The Associate IT Analyst role is intended for candidates with customer support and training experience. Successful candidates must have eagerness to learn a complex ed-tech product, excellent communication and problem-solving skills, and provide high quality training to customers.

Duties/Responsibilities

• Help customers use company products successfully
• Engage directly with customers to build relationships, understand problems, and propose solutions
• Answer customer questions over the phone, email, or in person
• Train and demonstrate company products to existing and prospect customers
• Advocate for customer issues and requirements
• Communicate effectively with team to increase knowledge
• Complete analyst training, learn a complex system, and continuously update knowledge about new features
• Coordinate with management to achieve personal and team objectives and goals
• Perform other duties as assigned

Required Skills/Abilities

• Excellent interpersonal, customer service skills, and public speaking skills
• Excellent organizational skills and attention to detail
• Strong analytical and problem-solving skills
• Ability to work without guidance and work alone in many cases
• Ability to function well in a high-paced and at times stressful environment
• Comfortable learning and using various software tools
• Ability to travel for onsite customer training

Qualifications

• BA / BS or equivalent (quantitative or technical degree a plus)
• Experience in help desk is a plus, preferably in B2B SaaS or K12 EducationExcellent communication skills
• Former educators and school tech department employees are welcome!
• Strong analytical and problem solving skills
• Collaborative spirit
• Commitment to excellence and tenacity to get the job done
• High level of integrity, character, energy and motivation
• Desire to work at a small company with tight knit community, and make an immediate impact
• Experience in education a plus
• Authorized to work lawfully in the United States
• Not require sponsorship, now or in the future, for an employment based visa

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's (Required)

Ability to Commute:

• Des Plaines, IL 60018 (Required)

Ability to Relocate:

• Des Plaines, IL 60018: Relocate before starting work (Required)

Work Location: Hybrid remote in Des Plaines, IL 60018