Common Crow is seeking a full-timeLead Receiver for our Data and Receiving department. This position plays a key role in our leadership team, checking in deliveries, entering invoices, maintaining inventory, as well as providing technological support and problem solving for our Point-of-Sale system, ECRS.

Job Summary

To provide leadership to receiving team, maintain ECRS Data Base and support all ECRS database and hardware operations. Ensure proper execution of department processes and procedures, excellent customer service and adherence to Common Crow policies.

General Responsibilities:

· Lead and direct all daily receiving workflows and assign duties. Train team members as needed

· Find more efficient ways to do the job and seek to reduce costs and improve productivity and profitability.

· Work cooperatively with all fellow team members to ensure the success of the business doing whatever is necessary, even if it is not specified within this job description.

The right person for the job will:

·Show enthusiasm and talent for teaching and sharing information with our customers and co-workers to help lead them to better choices for the planet and their health

·Enjoy the art of selling and the pleasure of giving excellent service - we love taking care of our customers

·Be energized by training and developing other members of the team in a collaborative environment

·Be a team player

Qualifications

·2 years experience in data entry work

·Ability to participate in a dynamic team setting, accept direction positively, problem solve and follow established procedures

·Knowledge or interest in organic farming and traditional foodways and natural products industry

·Ability to work well with others in a cooperative environment where teamwork and constant communication are essential

·Familiarity with category management and satisfying our customers' special needs

·Knowledge of a broad array of eating styles: raw food, locavore, vegan, paleo, allergen-sensitivity needs

·Ability to stand for extended periods and lift up to 30 lbs.

·40 hours per week; Ability to work 8 hour shifts between 7am-8:30pm and weekends

·1 year commitment required; this is a core team position

Position Responsibilities:

Maintain the Database

·Greets, Maintain the price and cost files

·Maintain sale and promo price files

·Follow established procedures and help develop more as needed.

·Maintain and build an accurate inventory and problem solve database issues as they arise.

·Manage team, train and assign tasks

Report Management

·Be familiar with the reports in the system and the systems reporting capabilities.

·Determine which reports get used and when

·Support department operations with reporting when requested.

Support and Training, Hardware and Software Problem Resolution

·Provide help desk support to store personnel

·Provide system training to store personnel

·Assist store personnel resolve any problems they may have with system or registers, scales , handhelds and card scanners, server, switches, internet and wifi

·Liaise with ECRS to resolve any problems that require their support.

Supervision:

·Supervise and train Data Receivers

General Responsibilities:

The responsibilities as listed in this job description are representative only and not exhaustive of the tasks an employee may be required to perform. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Customer Service:

·Knows and adheres to quality of standards for customer service as outlined by Customer Service Training manual and Common Crow guidelines.

·Greets all customers, offers suggestions/answers as needed.

·Adheres to all guidelines around product recommendation and information.

·Assists in any other departments as needed.

Communication:

·Communicates openly and honestly with all others in the organization.

·Communicates respectfully at all times.

·Resolves conflicts respectfully and in a timely manner, asks for assistance from appropriate supervisors as needed.

·Participates actively in department team and all-staff meetings.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Department Maintenance:

·Ensure the smooth operations of the Receiving Department, including returns, credits, shrinking records, inventory counts and maintenance.

·Perform weekly and daily cleaning tasks

Mission Integration:

·Understands Common Crow’s Mission and Values.

·Knows Common Crow’s history.

·Gains and shares natural food knowledge, continually accesses new information.

·Communicates needs and problems promptly an efficiently.

·Operates with a sense of teamwork; incorporates into daily job.

Personal Effectiveness:

·Reports to work for scheduled shifts, on-time and ready to work.

·Availability meets the needs of the department for scheduling purposes.

·Understands and adheres to organizational and department policies and procedures.

·Accepts and offers feedback and suggestions openly and respectfully.

·Accepts direction willingly and follows through with delegated tasks.

·Learns and adapts to new tasks or situations quickly and cooperatively.

·Maintains job-related confidentiality.

·Takes initiative to identify, report and resolve problems before they escalate.

·Provides a positive model for co-workers.

Technical Skills:

·Understands technical requirements of the job, applies technical knowledge consistently.

·Understands use of ECRS handhelds for inventory, shelf tag, and worksheet needs.

·Performs tasks accurately and efficiently, free from errors.

·Performs all tasks according to department procedures.

Safety:

·Maintains safe work environment according to all department procedures, federal and state regulations.

Qualifications:

·Well-organized, pays attention to detail.

·Experienced in serving the public.

·Demonstrated ability to follow through on commitments.

·Demonstrated ability to handle multiple demands.

·Regular, predictable attendance.

·Good communication skills: able to give clear instructions, careful listening skills.

·Willingness to have a flexible work schedule and cover weekends.

·Willingness and ability to learn to meet the changing requirements of the job.

·Experience with retail natural foods.

·Knowledge or interest of trends in natural foods industry.

·Computer skills including email and ability to use the internet, Microsoft Office word, Excel spreadsheets, and POS familiarity

Essential Skills and Experience

·Ability to work in and around refrigeration

·Ability to read and interpret documents such as training and procedural documents.

·Ability to prioritize work tasks, multi-task, and maintain focus.

·Ability to communicate effectively with customers.

Desired Skills and Experience:

Outstanding customer service skills.

·Ability to provide effective customer service to customers who come from a range of diverse communities.

·Ability to communicate effectively and respectfully with people from diverse backgrounds.

·nterest in Organic foods.

Experience/Education

Three to five years related experience and/or training; Associate's degree (A. A.) or equivalent from two-year college or technical school; or equivalent combination of education and experience.

Scope of Responsibility

Incumbent generally establishes own work plan and priorities, using and/or modifying established procedures, to assure timely completion of assigned work in conformance with established departmental policies and standards; problems lacking clear precedent are usually reviewed with supervisor prior to taking action.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondences. Ability to speak effectively before groups of customers or employees of the organization.

Mathematical Skills

Ability and interest in using mathematical concepts for pricing, margin, promotions, discounting, and inventory. This includes the ability to calculate figures and amounts such as discounts, interest, proportions, and percentages.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate. The floors in the store are concrete.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and taste or smell. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

Interpersonal Skills

Functions performed required the ability to communicate involved information with other employees or general public under conditions where basic understanding or sensitivity may be required to effectively promote and maintain relationships.

Team Member Expectations: Full Value Commitment

Be Present:

Show up ready to work with a positive attitude.

Be willing to try new things and collaborate to get the job done.

Be approachable: keep the channels of communication open.

Be Safe:

Be respectful and honor one another’s differences

Do your part to contribute to a positive and professional work atmosphere.

Practice safe work habits and follow safety guidelines.

Be supportive of one another and mindful of time and place forgiving feedback.

Be Honest:

Speak your truth using ‘I’ statements.

Practice giving and receiving timely feedback (24 hours or next shift).

Bring feedback directly to the source and follow proper channels.

Demonstrate integrity in your actions and words.

Care for Self and Others:

Ask for what you need in order to nourish and pace yourself; take breaks.

Look out for one another; routinely check-in and offer support.

Take ownership for maintaining a positive and professional attitude.

Practice communicating, problem-solving and collaborating.

Set and Commit to Goals:

Routinely set goals, reflect on progress and make adjustments.

Coach and encourage one another.

Use successes, mistakes and failures as opportunities to learn and grow.

Celebrate successes and find opportunities to appreciate one another.

Let go and move on:

Let go of residual feelings to allow for new experiences.

When we get stuck agree to move on and revisit topic at another time.

Practice being present at work.

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Weekends as needed

Application Question(s):

• What is your personal food philosophy? (Your own idea of the best way to eat)
• Please provide two work references that we may contact

Ability to Relocate:

• Gloucester, MA 01930: Relocate before starting work (Required)

Work Location: In person