Essential Functions:

• Responsible for supporting the Bank’s clients, by providing a seamless transition for new clients, providing continuous follow up service, ongoing support for all banking needs and working with Treasury Management Officers to set up the correct products and services for assigned clients, such as NetBanker, ACH, electronic wire origination, lockbox, bill pay, cash vault services, merchant services and credit cards.
• This position is highly involved in external client support calls, answering questions and problem resolution of the Bank’s Treasury Management products and services.
• Participate in the Treasury Management product and service implementation for new and existing client base.
• Acts as the liaison between the frontlines, clients, and Central Processing Support, in the setup, monitoring, and ongoing.
• Build rapport with all clients assigned and work on relationship expansion.
• Process client audit request, such as DFPI, DRE, and CPA audits for escrow, title, and real estate clients.
• Open new accounts for new and existing clients assigned. Ensure all required CIP information, and entity legal documentation is provided prior to account opening.
• Understands the Bank’s operational guidelines, new account opening procedures and compliance by adhering to policies and processes.
• Train new employees.
• Perform other related duties as assigned.

Qualifications:

• A minimum education level of a High School diploma. College degree preferred.
• 2 to 4 years of general banking experience including treasury management product knowledge. 2 to 4 years of knowledge and experience with bank core processing software. 2 to 4 years of new account opening experience. 2 to 4 years of experience in commercial banking.
• Possess exceptional organizational skills and the ability to multi-task.
• Knowledge of financial institution policies and procedures.
• Ability to maintain a high degree of confidentiality and professional demeanor.
• Excellent verbal and written communication skills. Ability to communicate effectively with all levels of personnel. Strong presentation skills.
• Proven microcomputer skills. Must be proficient in Word and Excel. Well organized, flexible, and multi-task oriented.
• Able to work independently and with minimal supervision.

The Bank reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. Additionally, the Bank, through its supervisors, may require an employee to perform duties outside their normal description within the sole discretion of the supervisor. The lack of appropriate and timely execution of the essential job functions will result in disciplinary action, up to and including termination.

CommerceWest Bank is committed to providing equal opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, gender identification, or sexual orientation. CommerceWest Bank will consider for employment qualified applicants with criminal histories in a manner consistent with the California Fair Chance Act.

Employee must comply with all applicable Bank Secrecy Act and Anti-money laundering laws and regulations, all Bank policies and procedures, and other banking laws and regulations.

• A minimum education level of a High School diploma. College degree preferred.
• 2 to 4 years of general banking experience including treasury management product knowledge. 2 to 4 years of knowledge and experience with bank core processing software. 2 to 4 years of new account opening experience. 2 to 4 years of experience in commercial banking.
• Possess exceptional organizational skills and the ability to multi-task.
• Knowledge of financial institution policies and procedures.
• Ability to maintain a high degree of confidentiality and professional demeanor.
• Excellent verbal and written communication skills. Ability to communicate effectively with all levels of personnel. Strong presentation skills.
• Proven microcomputer skills. Must be proficient in Word and Excel. Well organized, flexible, and multi-task oriented.
• Able to work independently and with minimal supervision.