Description

Role Overview:

We are seeking a skilled E-commerce Assistant to help support the success and growth across all E-commerce touchpoints – DSMNY ESHOP, CDG ESHOP, and Farfetch. This individual will also be responsible for providing white-glove customer service through providing a consistent, positive customer experience.

Key Responsibilities

• Provide excellent customer service for all E-commerce platforms
• Responsible for all email and phone communication as customer service touch points
• General website maintenance, including visual merchandising on the site, identifying no-stocks, and refreshing category pages
• Coordinate with warehouse on incoming/outgoing logistics
• Partner with Ecommerce team on weekly product launches
• Partner with the store Concierge team to ensure consistent customer service message

• Logistics management
• Work closely with the warehouse to ensure all incoming and outgoing product is handled and processed accurately and timely
• Assist in E-commerce product launches, adhering to launch schedule and brand expectations

Key Requirements & Skills:

• Previous customer service experience delivering exceptional, white glove service
• Excellent communication skills
• Proficient in Microsoft Office suite, specifically Microsoft Excel
• Fluent in English, additional language skills a plus
• Familiarity with Zendesk, Magento, Shopify a plus
• General knowledge of Adobe Photoshop a plus

Core Competencies:

• A highly motivated individual with a strong sense of ownership and responsibility and the ability to converse with all levels both internally and externally
• Must be energetic and self-motivated. Willing to do whatever is required to get the job done
• Decisive, structured, and organized, with a keen eye for detail
• Performs as a team-player

Qualifications