Essential Duties and Responsibilities 

• Performs data collection for assessment purposes under the direction of an RN or clinician.
• Prepares the exam room and work station for clinician; cleans and stocks rooms in between patients. 
• Prepares the patient and assists the clinician with exams and procedures when needed. 
• Administers injections and diagnostic tests/referrals as ordered, including immunizations, completing lab and x-ray requisitions, and other services ordered by the clinician. 
• Documents all immunizations according to standards. 
• Performs diagnostic and laboratory tests including, but not limited to, audiometry, EKG, spirometry, urine dips, acu-check, urine HCG, hemocue hemoglobin, etc. according to ChapCare competency standards. 
• Performs age appropriate screening as needed or as directed by clinician. 
• Performs end of shift tasks for room closure and equipment. 
• Answers patient calls and routes messages to appropriate provider in EMR
• Appropriately documents patient information in EMR according to policies and procedures and training manuals.
• Answers calls from pharmacies, or responds to faxed requests from pharmacies and appropriately routes refill requests to providers
• Provides assistance to RN/LVN/providers in managing walk-in patients.
• Assures efficient patient flow by ongoing assessment of clinician schedule and working with other staff to minimize patient waiting time. 
• Follows ChapCare standards for Universal Precautions when working with potentially infectious materials (blood or body fluids). 
• Schedules patients appropriately. 
• Works as part of a care team to coordinate and prioritize care for Population Management. 
• Advises patients on options for referrals or immediate interventions, which include:
• Immediate referrals for care
• Same day appointments
• Routine appointments 
• Patient education
• Notify providers for follow-up care. 
• Alerts designated person to needed supplies/equipment. 
• Reports any safety hazards. 
• Creates telephone encounters with patients from Population Management reports.
• Fosters an environment that promotes trust and cooperation among all staff of ChapCare. 
• Enforces clinic policies and procedures to ensure that the principles of ChapCare are implemented. 
• Maintains confidentiality of all patient and employee information to all except the other designated employees. 
• Informs of matters of general interest and problem areas as such are determined or discovered. 
• Attends all ChapCare mandatory meetings and other meetings as requested. 
• Participates in customer service related issues and adheres to ChapCare customer service values. 
• Performs miscellaneous job-related duties as assigned.
• Performs other related duties as required.

Qualifications

Education: 

• Completion of a formal Medical Assistant program.
• Current CPR certification required. 

Experience: 

• 2-3 years’ experience in medical setting.
• Previous experience working in an outpatient clinic or doctor’s office preferred.

Knowledge/Abilities: 

• Displays cheerful demeanor and makes positive comments when on duty. 
• Refrains from participation in harmful gossip, dysfunctional group interactions, and divisive behavior. 
• Displays courteous and professional behavior in all interactions with the public. 
• Works cooperatively with other staff members. 
• Displays flexibility in accepting, changing, or carrying out assignments. 
• Adheres to dress code expectations, including fragrance-free requirements. 
• Displays sensitivity in a multi-cultural environment.