Responsibilities:

- Perform night audit duties including checking guests in and out, reconciling accounts, and resolving any discrepancies
- Provide exceptional guest service by addressing guest inquiries and concerns in a timely and professional manner
- Maintain accurate records of guest transactions and interactions
- Assist with front desk duties such as answering phone calls, making reservations, and providing general information about the hotel
- Ensure the safety and security of guests by monitoring the premises during the night shift
- Collaborate with other hotel departments to ensure a seamless guest experience
- Handle cash transactions and maintain a balanced cash drawer

Skills:

- Strong hospitality management skills with a focus on delivering excellent guest services
- Bilingual proficiency in English and another language is a plus
- Experience working at the front desk of a hotel or similar establishment
- Exceptional customer service skills with the ability to handle difficult situations with tact and diplomacy
- Knowledge of hotel operations, including familiarity with phone systems and reservation software
- Excellent communication skills, both verbal and written
- Attention to detail and ability to multitask in a fast-paced environment

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job.

Job Type: Part-time

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Overnight shift
• Weekends as needed

Ability to Relocate:

• Salem, VA 24153: Relocate before starting work (Required)

Work Location: In person