Comfort Suites Cincinnati Airport in Hebron, KY is looking for one night audit to join our 1team. We are located on 775 Petersburg Rd. Our ideal candidate is self-driven, punctual, and engaged.

Shift Hours: 11pm-7am

Responsibilities

• Exceptional guest service delivery with problem resolution ability
• Excellent communication and phone skills
• Process all guest check-ins, check-outs, room assignments, and room change/guest requests
• Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction
• Account balancing & cash handling
• Ability to understand and uphold hotel and brand standards and expectations
• General office up keeping and ensuring public areas are cleaned and replenished as needed
• Knowledge of hotel amenities as well as surrounding area (attractions/restaurants) in order to optimally service guests needs
• Knowledge of Microsoft office and computer skills
• Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds
• Adhere to all work rules, procedures, and policies established by the company including, but not limited to, those contained in the employee handbook.

Requirements:  

• Superior customer service skills including problem solving and ability to multi-task
• Strong attention to detail, good follow through, and communication skills
• Previous hotel or customer service experience preferred
• Previous customer service experience preferred

Benefits

• Medical, Dental, and Vision Insurance for Full Time Staff
• Life Insurance for Full Time Staff
• 401(k) Retirement Plan
• Paid Time Off
• Employee discount