Are you looking for a rewarding career that will allow you to make someone's day special, every
day? Do you love building and maintaining working relationships with others that improve their
quality of life? If so, we've got the job for you!
Comfort Keepers is seeking a dedicated, Client Care Coordinator for our Charleston area. At Comfort Keepers, we provide uplifting in-home care for seniors and older adults who require a helping hand, a supportive companion, and day-to-day assistance in their home. The CCC is responsible for providing engaged, extraordinary service to Seniors in the Charleston area, while achieving consistent growth for your office. As a Client Care Coordinator you will have the opportunity to support our caregivers in delivering one-on-one care that enhances quality of life of our clients and their families.
Job Summary:
The Client Care Coordinator is responsible for managing the client experience from referral to continuity of care. The role of the CCC begins in the field, where they assist with developing and maintaining relationships with referral sources such as assisted/independent living facilities, hospice providers, geriatric care managers, medical specialist and other senior-related referral sources. Next, the CCC will interact with prospective clients by completed home assessments, educating prospective clients on our services, and developing a plan of care for services to begin. Once the client has joined Comfort Keepers, the CCC will be responsible for managing the uninterrupted care of the client through the organization of family resources and other methods, such as community providers, insurance companies, case managers and other third-party payors. Finally, the CCC will work directly with the Scheduling Care Coordinator to ensure that client shifts and hours are matched with caregiver qualifications to ensure a platinum experience for our clients.
Job Requirements:
● Graduate of accredited school of nursing
● Minimum of 1 year of nursing experience.
● Home-care experience preferred
● Strong relationship-building skills with people from diverse and varied backgrounds and
education levels.
● Strong computer literacy, including proficiency in Microsoft Word, Excel, and PowerPoint.
● Demonstrated leadership skills and outstanding people management skills.
● Exceptional customer service skills and written / verbal communication.
● A reliable vehicle and valid driver’s license with the ability to pass a background check (including
motor vehicle records check).
Job Benefits:
● Full Time Schedule: Monday - Friday 8:30am-5:00pm
● Pay starting at $25 per hour
● Medical, Dental, Vision, Life, and Short/Long Term Disability benefits available the first of the
month following 30 days from date of hire for full-time employees.
● Paid Vacation and Sick Time accrue for full-time employees during the first full paycheck and may
be used immediately after accrued.
● 401(k) with Pre-Tax and Roth options and Employer Match begin the first of the month following
90 days from the date of hire.
Position Physical Demands:
Walking, sitting, and standing with lifting not expected to exceed 25 pounds in weight. Extended time at a
computer work screen and on the telephone. Office and field work are both required.