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Our Agency Support personnel maintain customer records and assist policyholders and
prospects with questions and concerns. In the process of providing outstanding
customer service and agency support, you’ll have opportunities to help people
find the right coverage for their insurance needs! Agency Sales Representatives
assist Agents with day to day tasks such as scheduling appointments, generating
and processing sales leads, insurance quoting, follow up, completing applications
and cross selling.You’ll receive training and support as you handle a full scope of responsibilities, including customer relations, sales and marketing and agency office operations.
Agency Office
Operations
Customer Relations
Sales &
Marketing
Qualified candidates
will possess:
Outstanding customer
service and people skills
Licenses in property, casualty,
health and life (or these
must be obtained in order to continue employment with the agency)
Organization,
prioritization, and multi-tasking skills
Demonstrated oral and
written communication skills
PC skills; experience
with Windows-based computer applications a plus
Ability/desire to work
in small business environment
Ability to learn
American Family products, services, and computer systems
Minimum of a High School
diploma or equivalent
Prior insurance
experience is not required
Full Time
$51k-66k (estimate)
03/13/2024
07/20/2024
The job skills required for Customer Service Rep include Products and Services, Communication Skills, Billing, Computer Systems, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Rep. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Rep. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Rep positions, which can be used as a reference in future career path planning. As a Customer Service Rep, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Rep. You can explore the career advancement for a Customer Service Rep below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Rep, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Rep for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Rep job description and responsibilities
Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses.
12/29/2021: Chicago, IL
The best CSRs are genuinely excited to help customers.
12/07/2021: Saint Paul, MN
Customer service reps may use a variety of tools as part of their role.
12/10/2021: Juneau, AK
At banks, customer service reps may need to have some former experience handling money and making change.
12/23/2021: Youngstown, OH
Customer service representatives work with a business’ customers to handle complaints, take orders, process returns, or solve problems.
02/05/2022: Bismarck, ND
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Rep jobs
Communicate as efficiently as possible.
02/24/2022: Springfield, MO
Don’t worry about acquiring expensive gear; focus on the learning first.
02/10/2022: Helena, MT
Must be a quick learner and nimble with a strong ability to multitask and must be familiar with online retail customer service practices.
01/26/2022: Santa Fe, NM
A commitment to providing great customer experiences by working with enthusiasm, energy and pace.
12/13/2021: Duluth, MN
A strong Customer Service Background and entry level Accounting skills.
01/31/2022: Fort Myers, FL
Step 3: View the best colleges and universities for Customer Service Rep.