1 Chubb Customer Center Senior Customer Service Representative Job in Readington, NJ

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Chubb Customer Center Senior Customer Service Representative

Combined Insurance

Readington, NJ | Full Time

$65k-84k (estimate)

2 Weeks Ago

Chubb Customer Center Senior Customer Service Representative

Combined Insurance Readington, NJ

$65k-84k (estimate)

Full Time 2 Weeks Ago

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Combined Insurance is Hiring a Chubb Customer Center Senior Customer Service Representative Near Readington, NJ

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Work with Aggregators and their Sub Agents to assist with their service needs.
Assist with transactions such as endorsements and quote proposals.
Manage and prioritize all account requests to meet demanding deadlines.
Act as a resource to internal partners and peers.
Understand business and marketing concepts as they relate to the Chubb Customer Center strategy.
Demonstrate flexibility with work hours based on business needs.
Effectively navigate multiple systems / applications to research, analyze and resolve requests or questions.
Maintain performance and quality standards
Assist with special requests as needed.
Know and comply to corporate policies, regulatory standards (SOX), internal business processes (PCI) and procedures while processing work and meeting / exceeding service performance and quality standards.
Complete tasks and other duties as assigned
Skill sets required : Superior client service, organized desk management skills, professional written and verbal communication skills, time management skills, strong analytical and problem-solving skills
Ability to maintain an exceptional phone presence even in difficult or complex situations
Ability to manage multiple priorities in a fast-paced environment with a focus on quality results
Ability to work independently while supporting the department's goals
Bring initiative, creativity and negotiation skills that positively impact business results through strategic thinking and innovative solutions
Accepts accountability
College degree preferred or relevant service experience