Description

ESSENTIAL JOB FUNCTIONS AND STANDARDS :

• Meets, greets and assists patients in preparing for their dental visits.
• Collects patient information, demographic, medical records and insurance information.
• Assures accuracy of patient information in RPMS / Dentrix systems.
• Scheduling appointments for patients using Electronic Dental Records within the Dentrix software system.
• Properly takes check, debit and credit cards for payment utilizing our online clearinghouse Waystar.
• Reconcile daily co-pays and patient payments.
• Calculates and applies sliding fee discounts per the patient billing policies.
• Handle all calls in a positive and professional manner while providing necessary comfort, empathy, and information to the caller to resolve problems.
• Works with patients to explain costs of dental treatment and coverage through all insurance and self-pay options.
• Assist Dental Office Manager with referrals for patients to specialist(s) as needed, through Purchase Referred Care Program and insurances and coordination of care with area dental specialists.
• Explains and clarifies questions about dental treatment, appointments and timing of delivery of care.
• Helps patients in gaining information about health center services, providers, referral and ancillary services.
• Responsible for Lighthouse 360 and weekly reminder calls.
• Directs patients to appropriate areas for treatment and escorts as necessary around health center facilities.
• Works as a team member with clinical and non-clinical staff in a fast paced, highly visible, sometimes stressful setting and make sound decisions.
• Ability to prioritize, multi-task accordingly and work independently on projects with little or no supervision.
• Understands necessity of preserving patient confidentiality.
• Professional conduct, ethics, and confidentiality are expected at all times.
• Cultural sensitivity is a key component of this position.

Other Duties (specific to each individual employees duties) :

All other duties as directed by supervisor.

ESSENTIAL JOB QUALIFICATIONS :

Education :

High School Diploma or GED

Experience :

1-3 years Customer Services (Required)

1-2 years experience as a dental receptionist (Preferred)

Experience with Dentrix (Preferred)

Be familiar with Dental Terminology or willing to take Dental Terminology within a year of hire (Required)

Skills :

Fax, phone, copier, personal PC, Microsoft & RPMS, Dentrix Office applications

Licensure : N / A

N / A

Qualifications