Are you a positive and creative problem solver? Are you looking for an opportunity to learn and work hard on the job? Do you enjoy a collaborative, forward-thinking work environment? We want you on our team! Columbus Speech & Hearing has an immediate opening for a full-time Client Services & Scheduling Specialist.

Qualifications

• 2 years of healthcare scheduling experience for multiple providers at multiple locations is required
• Must be dependable, detail-oriented and maintain a collaborative attitude
• Must be able to sit for long periods of time
• Must be able to communicate over the phone for large portions of the workday
• Must have excellent computer skills, including Microsoft Excel
• Must possess excellent verbal and written communication skills and basic math skills
• Must maintain confidentiality as required by HIPAA regulations and organizational policies
• Must be able to problem solve and provide excellent customer service, and maintaining a calm and polite demeanor even in difficult situations
• Experience working with commercial insurances, Medicaid, and managed care insurances required

Responsibilities

• Use scheduling software for check-in, record maintenance, and accurate scanning of records into the patient’s file.
• Accurately schedule and manage speech and audiology appointments based on client/patient/clinician information.
• Help maintain speech therapy waiting list.
• Work with therapists to monitor speech therapy attendance; including sending attendance reminders and discharge letters.
• Communicate and work directly with clients/patients, including greeting, check-ins, and obtaining payments and paperwork.
• Check benefits and communicate coverage to clients.
• Obtain authorizations, pre-authorizations, and re-authorizations in a timely manner.
• Verify client/patient payment information, make payment arrangements as needed, and update the EMR system as necessary.
• Answer phone and make outgoing calls; transfer calls appropriately.
• Cross-train in all Speech and Audiology administrative duties.
• This is a 40 hour, Monday through Friday position; some evenings are required.