QUALIFICATIONS: An example of acceptable qualifications for this position:

Possession of a Bachelor's degree in Education, Business Administration, Human Resources, or related field. Advanced training in instructional design, adult learning principles, and compliance management preferred. At

least five years in a training development role, with significant experience in housing programs, property

management, or a related field. Demonstrated success in developing and implementing technology-focused

training programs. Familiarity with HUD regulations and housing policies is essential.

LICENSURE OR CERTIFICATION REQUIREMENTS:

N/A

EQUIPMENT OPERATED: The following are examples only and are not intended to be all inclusive.

Calculator, computer, computer software (e.g., Microsoft Office, Microsoft Teams, Microsoft Vizio,Scyphus, OnBase, SharePoint, OnCue, Dynamics, US Bank Software, Affordablehousing.com, ADP, Adobe Reader, and other applicable computer software), mobile phone, fax machine, copier, scanner, telephone, and other standard modern business office equipment.

INHERENTLY HAZARDOUS OR PHYSICALLY DEMANDING WORKING CONDITIONS:

Employee ascends and/or descends ladders, stairs, or scaffolds; has exposure to chemical compounds found in an office environment (e.g., toner, correction fluid, etc.); is exposed to environmental conditions which may result in injury from fumes, odors, dusts, mists, gases, and/or poorly ventilated work areas; is exposed to possible injury from unclean or unsanitary conditions, electrical shock; works in or around crowds; has contact with potentially violent or emotionally distraught persons or vicious animals; has exposure to hot, cold, wet, humid, or windy weather conditions; exposure to hazardous driving conditions; has exposure to second-hand smoke; this is considered light work and the employee must demonstrate the ability to perform the physical demands required of the position in accordance with the U.S. Department of Labor’s physical demands strength ratings.

In cases of emergency, unpredictable situations, and/or department needs, may be required to lift, push, pull, and/or carry objects heavier than D.O.L. strength ratings recommend.

JOB DESCRIPTION AND WORKER CHARACTERISTICS:

JOB DUTIES in order of importance

The Training Manager oversees the development and execution of training strategies within the Housing Choice Voucher (HCV) program under the direct supervision of the Vice President of the HCV Program. This role is

pivotal in developing, administering, and monitoring training programs to enhance staff capabilities in program operations and compliance with housing regulations. The Training Manager will initially focus on Scyphus

system training in collaboration with the IT department and will later incorporate comprehensive Yardi system

training to support future operational needs.

ESSENTIAL FUNCTIONS OF THE POSITION: For purposes of 42 USC 12101:

· (1) Training Program Development and Implementation: Lead the creation and execution of effective

training programs tailored to the needs of the HCV program, focusing on enhancing operational

efficiency and compliance with regulatory standards.

· (2) Scyphus System Training: Collaborate with the IT department to develop and provide in-depth

training on CMHA's current system, Scyphus, ensuring staff are proficient in its use for daily operations.

· (3) Cross-Departmental Collaboration: Work closely with various departments, particularly the

IT and Human Resources departments, to align training initiatives with organizational goals and

technological changes.

· (4) Regulatory Compliance Training: Ensure all training materials and programs are up-to-date with

the latest HUD regulations, CMHA policies, and any relevant federal, state, and local housing laws,

preparing staff to effectively navigate and comply with these requirements.

· (5) Performance and Effectiveness Monitoring: Evaluate the effectiveness of training interventions

through performance metrics, adapting training strategies as needed to meet organizational objectives

and regulatory compliance.

· (6) Professional Development: Facilitate continuous learning opportunities for staff, promoting

professional growth and adherence to best practices in housing program management.

· (8) Future Training Initiatives: Prepare for and eventually lead the development of training programs

for the Yardi system, aligning with the organization's future technological adoption and ensuring a

smooth transition for all staff.

OTHER DUTIES AND RESPONSIBILITIES:

5% (8) Performs other related duties as assigned.

MINIMUM ACCEPTABLE CHARACTERISTICS: (*indicates developed after employment)

Must have excellent problem solving, decision making, leadership and customer service skills; strong verbal and written communication skills; ability to engage a wide variety of people with a high level of professionalism and courtesy; must be able to work effectively in sometimes hostile environments. Must be able to deescalate in situations of conflict; Must present a professional image as a representative of CMHA; *Agency/department goals and objectives; *Agency/department policies and procedures.

Page 2 of 3

Training Manager

Skill in: Excellent communication and presentation abilities, strong leadership and project management skills, and proficiency in current educational technologies and software.

Ability to: Organize workflow, generate financial reports, conduct audits of processes and procedures, give directives, and hold individuals accountable for assigned tasks.

POSITIONS DIRECTLY SUPERVISED:

None

Job Type: Full-time

Pay: From $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus opportunities

Work Location: In person