VEVRAA Federal Contractor: Priority Referrals of Protected Veterans Requested 
SUMMARY/OBJECTIVE

Under the direction of the Manager of Outreach & Engagement, the Outreach Case Manager seeks to outreach and engage men and women over the age of eighteen who are homeless and struggle with unresolved issues of mental illness and substance abuse and are not receiving services and to link them to agencies and activities that will stabilize their lives, support their sobriety, and empower them to end their homelessness.

QUALIFICATIONS, KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• Minimum of two years’ experience working in human services or related fields
• Excellent organizational and time management skills with a deadline oriented mindset
• Strong written and oral communication skills employing the English language
• Proficient is Microsoft Office and other common desk top applications
• Able to effectively use the local network of substance abuse, mental health, and social services providers
• Familiar with criminal justice and able to engage, manage, motivate, and support
• Familiar with mental health, substance abuse and dual diagnosis issues and group dynamics
• Complete knowledge base of all aspects of the delivery of person-centered case management
• Able to meet all documentation requirements
• Knowledgeable about crisis intervention, boundaries, confidentiality, universal precautions, harm reduction, trauma informed care and motivational interviewing
• Valid drivers’ license with a good driving history

QUALIFICATIONS, KNOWLEDGE, SKILLS AND ABILITIES DESIRED

• Bachelor’s Degree Degree Human Services or related field

• CADAC or CADAC eligible
• Bi-lingual English/Spanish
• Knowledgeable about PTSD

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

1. Provide linkages for clients who are in need of social, mental health, educational, vocational, recreational, spiritual, and or substance abuse services
2. Provide transportation to appointments for clients
3. Coordinate and collaborate with other agencies and social service providers
4. Engage in “street” outreach in all kinds of weather conditions
5. Attend weekly and monthly agency, program and network meetings
6. Monitor all cases assigned and complete all documentation/charting required by Columbus House and its relevant funders
7. Complete First Contact Forms
8. Maintain and update weekly charting and movement reports
9. Enter and maintain all client charts accurately and timely into the Homeless Management Information System database Case Worthy
10. Other related duties as assigned in support of a 17 client case load

Reports To: Manager of Outreach and Engagement

Schedule: Flexible Schedule with non-traditional hours twice a week

Pay Range: $19.23-$21.23
Please send your resume and a cover letter to Human Resources Generalist, Columbus House Inc., 586 Ella Grasso Boulevard P.O. Box 7093, New Haven CT. 06519 or fax to 203-773-1430 or email to hr@columbushouse.org or apply at www.columbushouse.org