Columbia Sussex Management is Hiring a Guest Services Manager in Training Near Myrtle, SC
Responsibilities:
Ensures Outstanding customer care at all times.
Maintains a friendly, professional, cheerful and courteous demeanor at all times.
Accurately answers inquiries from potential guests and accepts hotel reservations.
Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency.
Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion.
Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
Supervises daily shift process ensuring all team members adhere to standard operating procedures and are friendly and attentive to guest needs and service.
Trains and directs the work flow and processes of the front desk. Resolves issues/problems and coaches and counsels the front desk team members to ensure a quality operation.
Resolves customer issues, complaints and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
Allocates rooms to expected arrivals after checking the guests preferences and special requests.
Builds strong relationships and coordinates with all other department's especially housekeeping, reservations etc.
Ensures phone calls, wake up calls and messages for guests are handled in a prompt, efficient and professional manner.
Provide information about the hotel and its amenities.
Assist with room reservations and changes.
Process payments and maintain accurate records.
Coordinate with housekeeping and maintenance staff to ensure guest satisfaction.
Perform other duties as assigned by management.
Requirements:
High school diploma or equivalent
Previous experience in a hotel front desk or customer service role
Previous Supervisor/Manager experience
Strong leadership and communication skills
Ability to multitask and work in a fast-paced environment.
Excellent problem-solving skills
Proficient in Microsoft Office and hotel management software
Flexible schedule, including weekends and holidays.
We offer a competitive wage, Health and Dental Insurance, company paid Life Insurance, Short Term and Long-Term Disability Insurance, Vision, Critical Illness, Accidental, 401(k) and company match, Paid Time Off (PTO), free hotel rooms and hotel discounts.