Position Title: f&b sUPERVISOR Manager Reports To: General Manager

Department: Food & Beverage Date: FEBRUARY 2024

Responsible for the overall management and direction of front of the house Food and Beverage operatios.

Supervision Received:

Supervision is received from the General Manager.

Essential Functions:

• Ensures Operating Results are achieved in Lounge, restaurant and catering. These results include but are not limited to the following:
• Knowledgeable, consistent and engaging service
• Clean and well maintained facility
• Merchandising standards to include music, lighting, table ware, uniforms, etc.
• Ensures Staffing Results are achieved in both the restaurant and catering. These results include but are not limited to the following:
• Recruitment, selection and scheduling of a high quality staff
• Thorough orientation, training and development of all staff
• Ongoing performance evaluation and on-the-floor coaching of all staff
• Appropriate progressive discipline procedures take place for all staff
• Ensures Financial Results are achieved for both the restaurant and catering. These results include but are not limited to the following:
• Sales and Guest counts increase annually
• Annual gross operating profit is maximized
• Performs all necessary administrative functions for the business. These functions include but are not limited to the following:
• Maintain the accuracy of POS system
• Reports all potential safety hazards to the General Manager immediately
• Ensures sanitation and safety programs meet regulatory OSHA standards and best practices
• Complies with all policies and procedures set forth by the Columbia Goge Hotel and Spa Employee Handbook
• Maintains and builds positive relationships within the property, community and industry to include:
• Strengthens strategic alliances with food, wine and hospitality industry partners
• Represents the restaurant in a positive and friendly manner at all times, including participation in trade association meetings and special events
• Conducts self in a professional manner at all times

Secondary Functions:

• Performs all other duties as assigned

Qualifications:

Position requires minimum of five years experience in high quality food and beverage operations, one year of management experience and a high school diploma. Other requirements include:

• Ability to plan, organize and direct the activities of a group of employees.
• Ability to develop an effective working relationship with other managers and supervisors.
• Ability to multi-task and work well under pressure.
• Working knowledge of Windows, Word and Excel.
• Ability to solve problems and deal courteously and tactfully with employees and the general public.
• Ability to work varied shifts.
• Ability to stand for an entire shift.
• Ability to work with minimum supervision.
• Knowledge of POS system.
• Possession of strong verbal and written communication skills.
• Ability to organize and prioritize to meet deadlines.
• Ability to read and follow both verbal and written instruction.
• Ability to work as part of a team
• Ability to obtain necessary permits to work in the State.

Working Conditions:

This position requires the ability to perform those activities necessary to complete the essential functions of the job, either with or without reasonable accommodation.

Walking: 40%

Standing: 25%

Sitting: 15%

Bending: 10%

Lifting: 10% / up to 50 lbs.

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