Summary:

This job family is the first line of support in answering questions in resolving technical problems for clients. It also provides assistance regarding the use of computer technology on various platforms and hardware, software, printing, installation, applications, E-mail and multiple operating systems. Positions provide service to customers in a timely manner and act as an interface between the customer and IT to ensure that customer needs are completely addressed.

ESSENTIAL FUNCTIONS

• Professionally represent GH Phipps and effectively support Company strategic initiatives
• Establish and foster positive long-term relationships with internal customers and business partners
• Execute GH Phipps policies and procedures
• Embraces a lean culture and work environment
• Monitor/maintain a Service Desk queue to track incoming and on-going service requests
• Work with local area networks (LANs), wide area networks (WANs), a variety of Data and Voice telecommunications systems and all other computer related networking technologies
• Perform specialized procedures such as development of technical procedures and practices, conduct extended problem diagnostics, resolve issues, and document problem/resolution
• Configure and install new desktop hardware
• Support a wide array of different applications/application suites
• Provide friendly and timely service to Company Employees
• Maintain accurate records of equipment and accounts
• Maintain a clean and orderly work environment
• Other duties as assigned

EDUCATION

Associates Degree in Computer Science or Information Technology, OR

Relevant work experience in excess of that required for a degree may be substituted for degree

EXPERIENCE

A minimum of two (2) years of relevant experience REQUIRED 

SKILLS

• Strong customer focus
• Computer operating systems, hardware, software, and peripherals
• Techniques used in the installation and maintenance of computer hardware, applications, and peripherals
• Ability to troubleshoot hardware, software, and network issues
• Wire and cable pin-outs and installation
• Assisting Company Employees in the use of their computer equipment and applications
• Establishing and maintaining good working relationships with clients and co-workers
• Practices active listening
• Good verbal and written communication
• Ability to lift, carry and move all components of workstations, servers, and network equipment

 This is a non-exempt position; the salary range for this position is $22.60 to $27.80 (hourly)

Health and welfare benefits include Medical, Dental, Vision, Life, ADD, STD, LTD, and EAP substantially supported by the employer.

Retirement benefits: Employee Stock Ownership Program - funded by the company for all full time overhead employees; optional 401(k) to boost savings

• Other benefits and compensation include annual bonus potential, employee events and activities, discounted benefit programs (i.e. LegalShield, pet insurance, Botanic Garden memberships, etc. which may vary over time)

For more details about our benefits package, please visit: https://www.ghphipps.com/careers/.